Village Domestics Supplies specialise in the sales, spares & repairs of integrated and freestanding domestics appliances.
Village Domestics Supplies ltd is a family run business which still retains those family values. Our ethos from the very beginning was always customer focused aiming to bring an excellent service at a competitive price. We offer a high-quality service with an exceptionally knowledgeable and friendly team who are dedicated to providing a fast and efficient service throughout.
We’re more than just a domestic appliance shop. We like to help wherever we can so we’re more than happy to offer friendly advice on any of your washing machines, tumble dryers, dishwashers, cookers, fridges, freezers or any other electrical appliance or kitchen appliance – even if you didn’t buy with us. We pride ourselves in offering the region’s most professional and experienced domestic appliance service engineers.
The Hydro Easy Clean System is a steam cleaning system that helps to remove even the most stubborn burnt on food and grease splatters.
Over 95% of our orders arrive on time and in the same excellent condition they left our warehouse. If you notice any damage at the point of delivery the order can be refused and returned to the driver. For very large items that are delivered by 2 man carriers, we include an unboxing service. The driver will help you unbox and wait whilst you check the goods, please take advantage of this service so damage can be reported immediately and the goods taken away and quickly exchanged.
PLEASE REGISTER YOUR PRODUCT WITHIN 30 DAYS OF DELIVERY.
On rare occasions, products may develop a fault. Our flexible no fuss policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimise the time you are without a working item.
All new goods we sell to the UK consumers have at least 12 months warranty.
Our policy for dealing with faulty items differs depending on when the fault happens. NOTE To return your goods to us, it’s often useful to call the manufacturer’s help line for fault diagnosis and obtain a fault reference number. This helps to ensure the goods are actually faulty as in over 50% of cases, goods that are first thought to be faulty actually work.
Faults Occurring Within 30 Days of Receipt: If any of our products develop a fault within the first 30 days we will be happy to help you resolve the issue. For repair or replace, if you purchased a large kitchen appliance it is often faster to call the manufacturer direct who will arrange for an onsite visit from an engineer, however, we will be happy to do this for you if you prefer. To contact the manufacturer.
If an engineer is unable to repair the goods they will provide a reference number and direct you back to us to arrange a replacement. Whilst you don’t need to obtain the returns reference in advance, it makes it much faster to prove there is a fault and avoids additional product inspection checks by us. To speed up the process please have the reference number to hand when you contact us. Your statutory rights may allow refunds in specific instances, please call us if you need advice. Please note that Items returned without a manufacturer reference will have to be inspected before being accepted. This may cause delays processing your faulty return and items where we can’t find a fault will be returned to you for a small handling fee.
For all other faults after 30 days we’ll be happy to help. If the product is still within warranty we can advise you on the best options to have it repaired quickly, if it’s outside warranty we can give you alternate repair options, some of these may be chargeable. These do not affect your statuary rights.
If you have purchased a Kitchen Appliance for commercial use (such as hotel or nursing home) please be aware that most manufacturers only provide a warranty for domestic use. These terms do not affect your statutory rights.
Include all the items that you received in the original shipment including packaging, and ensure you package the product well. We may not accept liability for any goods damaged in transit due to insufficient packaging and a replacement or refund may not be offered.
All new goods we sell to UK and Irish consumers have at least 12 months warranty. If you live in another country the warranty usually has the same terms but you will need to check directly with the manufacturer’s local service centre to confirm this.
Most of the purchases you make have lifetime technical support directly with the manufacturer*. As we sell over 1,000’s products from most major manufacturers it is not possible for us to provide you with the same level of technical expertise as the manufacturers. To find the contact details of their dedicated helpline, please click here.
