Find Out About VHL - Village Heating Ltd
We are qualified to carry out first rate plumbing and heating services, as well as providing specialised electricians – all available within hours of your call.
Training at VHL has a proactive and thorough approach to Health and Safety. We are members of ROSPA and are accredited within the Contractors Health and Safety Assessment Scheme (CHAS). We also retain a Health and Safety Advisor and an independent Consultant to ensure that our compliance is ongoing and up to date. Our full Health and Safety policy is extensive and available upon request for all interested parties.
Our ability to offer the highest quality standard at the lowest cost has led to us forming links with several landlords, rental agencies and social housing organisations, performing maintenance and plumbing and heating repairs in all property types. We are also able to provide gas safety certificates and PAT testing at all premises.
Our Customer Care Centre Team is able to deal with all aspects of the service we provide and deliver a highly professional, efficient service.
Company Profile
VHL’s business is to provide mechanical and electrical (M&E) services to a wide range of clients in the public and private housing sector. The company has grown from 38 staff to over 150, managing a range of gas related services, including full central heating installations, responsive maintenance, gas servicing and commercial boiler planned maintenance to over 50,000 properties.
We are driven by our values and focus on diversity within our company and with the services we offer. We are committed to reducing the impact our business has on the environment. We have a long standing tradition of investing in local communities, thus giving people the right tools, resources and training to enable them to conduct themselves with passion and integrity.
Our workforce is very diverse and we are proud of the positive and enriching working environment that exists within the company. This is reflected in our equal opportunity policy.
We are committed to working in partnership with our local community and making a positive contribution to those less fortunate than ourselves. To that end VHL is proud to be a sponsor for St Luke's Hospice.
Worst service ever! they will not show on time, I booked an appointment to do a power flush, I waited for 2 hours to find out that the technician was not going to make it, I called the customer service, they came up the excuse that the technician was stuck in another "job". I re-booked the appointment for next week. technician showed up 3 hours late. he was making the excuse that he didnt have equipment to do the job. and to make things worse he couldnt even fix the problem!!!! what a useless company!!!
Wow what a shocker! Firstly I wish I took my own advice and believed the bad reviews on here and on trustpilot.com and not trusted their positive reviews listed villageheating.com. I chose to give them the benefit of the doubt but I suggest to anyone reading....believe the bad reviews! Here's what they did wrong... 1. Took 20 minutes on the phone to book 2. Received no confirmation email 3. As a new customer had to pay upfront - never had a plumbers service say this before 4. Said they'd be there between 1-3pm, by 3.20 still no sign. Rang customer support and they said he's stuck in traffic and wont make it. 5. Where was my phone call to say he was leaving? Where was my phone call to say he's stuck in traffic? Not even a text! Then a cancellation, erm what about turning up to fix my problem? You can't cancel! Currently waiting my refund, which they couldn't do straight away on the phone, the assistant had to get approval from a manager - so as of yet no refund for not turning up! Trust me, book with someone else!
