“I used Reboot That as my laptop was not even starting up and it was way beyond my amateur repair skills. Kevin at Reboot That replied to my e-mails within the hour, every time, and kept me up to date on everything that was going on. The computer was collected from my work on the Monday and returned to me by 3pm on the Thursday. The computer has been working incredibly well since it was returned and I would definitely recommend Reboot That to anyone needing a laptop repair.”
“This was the first time I’ve used rebootthat and I’m very happy with how everything went. They did exactly what we wanted and made it very easy for us. The best part of the service was how quickly rebootthat responded to our emails. There was a few problems with the courier service and we had a few queries regarding what was involved as this was our first time using a company like this, but we found it very easy to talk to someone and were always kept up-to-date. I would definitely recommend to anyone who needs their computer rebooted.”
“Working within the same area as Reboot That. I had a courier pick up my broken laptop; and a recovered hard drive returned in the afternoon. That’s a first class service. I would highly recommend this business. Not only was it a super fast turn around but an honest service as well as Reboot That gave me different priced options throughout all our email correspondence. Thanks! Peter”
“Can’t fault the service that I received from Reboot That. They were really quick at replying to my messages and fixed my computer perfectly. all for a good price too. Would happily use again and recommend to a friend. Tom Hill”
“My laptop (ASUS) had had several problems since I purchased it. I sent it in to ASUS several times for repairs, and it only ever progressively got worse. Eventually, I decided that ASUS was incredibly unhelpful and that they would never repair my laptop properly. I brought it in to Kevin, and it was fixed in a week, better than when I purchased it. I haven’t had any problems with it at all, and the whole process was quick and easy.”
“i had a great experiance with reboot that the service was fast, effective and professional. only one thing. being a luddite i would have liked a little more explanation of what was wrong with my computer. apart from that it was great!”
) on which we provide our services (
1.1 We operate the website RebootThat.com. We are RebootThat Limited, a company registered in England and Wales under company number 07093469 and with our registered office at 15a Dryden Court Renfrew Road, London, SE11 4NH. Our main trading address is 6th Floor, 5 Lloyds Avenue, London EC3N 3AE.
You authorise RebootThat Limited to conduct an evaluation of the machine sent to determine the nature of damage and provide an estimate of repair cost and timing. No work beyond this evaluation will be charged without explicit approval by you.
5. IF YOU ARE A BUSINESS CUSTOMER
This clause 5 only applies if you are a business.
5.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Services.
8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below in clause 8.3 Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.2 Your legal right to cancel a Contract starts from the date of the Order Confirmation, which is when the Contract between us is formed. You usually have a period of 7 (seven) working days in which you may cancel, unless you have requested us to perform the Service within the 7 day period. If we have already performed the Service within the seven day period then you have no right to cancel.
9.1 A third-party courier will attempt to collect/deliver to your address at an agreed time, if a problem occurs and we cannot collect/deliver a second collection/delivery attempt will be made. If we are still unable to collect/deliver we will contact you to arrange recollection/re-delivery at a cost of £15 per attempt. The terms and conditions of the third-party courier can be found here:
9.2 Collection/delivery will be completed when we deliver the products to the address you gave us.
9.3 If no one is available at your address to take delivery, we will return the products to our premises and notify you, in which case, please contact us to rearrange delivery.
9.4 The products will be our responsibility from collection and your responsibility from the completion of delivery.
10.2 Prices for our Services may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
12.1 You hereby authorise us to conduct an evaluation of the hardware and software provided to determine the nature of the damage and provide an estimate of costs and timing.
13.1 We provide a 30 day warranty on all hardware and software repaired by us. We will not be held responsible for any lost data and you are advised to back up all data prior to using our Service.
(c) if you fail to operate or use the product in accordance with the user instructions;
13.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
13.5 If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineer’s time spent to that point – i.e. a minimum of 2 hours.
13.6 If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required parts, software installation media or Product Key, then the customer is charged for the engineer’s time spent to that point – i.e. a minimum of 2 hours.
