We have been appointed by Mann Island to provide parking enforcement services across the waterfront complex
We are pleased to announce our support for University Of East London's Sports Dock Faculty, Repairing and managing their P&D machines
We are absolutely and totally
to making every project a success
We recognise that no customer service strategy will be successful unless it has the full commitment of everyone in the company. Gaining the support of senior and middle managers who feel they have other pressing priorities can be tough. We work with managers to engage them in developing a service vision and creating the process improvements and behavioural change necessary to deliver that vision. This can be through events, coaching, mentoring or training.
We are not interested in quick fixes. We believe that service improvements must be sustainable and there is always opportunity to make customer experience even better. We have developed measurement techniques that track progress, provide feedback to managers and front line staff and identify areas for improvement.
We enjoy being part of our clients organisation while we are working on a project. But the only way to make a permanent difference is to provide our staff with the tools to continue to improve customer service. We train staff in measurement and feedback techniques. As far as possible we believe in transferring skills and knowledge so that staff are equipped to make improving customer service a continuous process.
We provide national coverage in all elements of our portfolio
We are able to offer a wholly bespoke IT program
We provide a diverse range of services
Since the establishment of the business in October 2002, we have developed as an SME business based on quality and delivery.
The organic growth of the company has seen us develop a strategy of continuous improvement, developing long term relationships with our clients, based on trust and an understanding of their needs. On that basis we believe the key success factors in a trading relationship with our clients are:
Our service delivery strategy represents a set of business driven choices about how services will be delivered to customers, these choices allow us to provide a service delivery strategy centered on making organisations more customer-centric. In its simplest form, Island Group has traditionally arranged its service delivery around its own organisational structure alongside the needs of the individual
Construct and implement innovative processes by which the end user may gain increased efficiency and productivity.
Island Group also proposes to introduce a tracking system to its vehicles. The implementation of this solution will allow the company to monitor the use of its vehicles in real-time to improve the efficiency of its service operation through enhanced fleet visibility. The deployment of online surveillance, and the use of real-time data, will help Island Group to provide its customers with a more efficient tracking process.
Our ISO 9001 accreditation is an internationally recognised standard for the quality management of business.
This accreditation enables Island Group to motivate staff as they know their roles and responsibilities in the business whilst maintaining greater business control, allowing increased efficiency and productivity.
We are members of the NIC/EIC and hold a certificate in the requirements for Electrical Installations BS 7671:2001. We also hold a certificate as a Domestic Installer. These certifications include the national electrical safety standard BS 7671 and the IEE wiring regulations.
is an accreditation scheme that assesses the health & safety competency of contractors and service providers
As a registered member of the British Safety Council we are committed to working towards Health, Safety and Environmental best practice.
The training and development needs identified will be met through a variety of activities depending on the nature and extent of the requirements deemed necessary after assessment. All internal training provided by the organisation will be of no cost to the employee.
As part of the continuing commitment of Island Group to training and development, employees are asked to provide feedback on the value and effectiveness of the training and development they undertake. This information will be used to assess and improve the training process. This policy respects equal opportunities and applies to all employees.