The CNG Values
And we always reach ‘WOW'… in how we work, the effect we have on each other, our partners and customers, and in how we think about products, processes and services. And that’s why it’s fun.
You’ve got a business to run, right? That’s where you need to invest your time. Dealing with an energy company should be swift like a ninja manoeuvre. So we’ve made it that way. A knowledgeable team of CNG people are on hand to answer your calls quickly and do weird things like, you know, actually help.
“The energy market needs more competition and greater transparency.” That’s what Ofgem said. So we thought, okay then… let’s make that happen. Off we went, giving like-minded businesses everything they needed to enter the market. More competition will make the market better. It gives people choice, clarity and, ultimately, power. And a healthy market is good for everyone. Simple.
meters. We’re also looking to invest in smart meters for accurate billing. It’s just one of the ways we’re making good, better, and generally just giving a damn.
“We are very happy with the professionalism and service that CNG provides, and it’s particularly crucial with such a large multi-site food retailer like Prezzo.”
The CNG way is winning awards that prove that we go above and beyond. And as we go about raising our own game, we hope to set a shining example for the rest of the energy industry.
As the UK’s leading customer experience consultancies, Investor in Customers (IIC) spent five weeks to carry out an independent assessment to establish the strength of our customer relationships. The IIC look at how we understand customer needs, deliver products and services that meet those needs, deliver first class service and engender loyalty in customers and staff. We were awarded the Outstanding rank.
To achieve this national standard for customer service, we submit CNG to a rigorous three-stage process that examines the strategic, tactical and operational delivery of our company. From building customer relationships right through to developing our own people, it’s quite a journey to go on. We are thrilled to say that we have achieved on every level.
“I used to have low expectations when dealing with the big corporate companies as their customers are just numbers they are dealing with en masse but with CNG you are not just a number. 10 out of 10 for customer service.”
Business power
These case studies are a handful of stories from our 50,000+ business customers. It’s impossible to overestimate how important customer satisfaction is to the CNG team. We are always developing new ways to make things better, and our customers really notice the difference.
The Stray FM Business Hub
We like to give back and support our local community, which is why we work with local radio station Stray FM on a monthly basis to share our knowledge from years in business to help other companies learn from our experience. Listen below to some of our most recent features.
We have a real soft spot for The Woodland Trust and we're proud to be one of its corporate partners. With our help, the Trust restores ancient woodland and rejuvenates crucial natural habitats and green spaces throughout the country.
We are delighted to be the principle sponsor for the Harrogate Junior Youth Rugby Festival. One of our passions is getting behind sporting talent and what better way than nurturing the star players of tomorrow? This is one of the biggest events of its type in the country and we have been delighted to play a key role in supporting the event for the last five years.
CNG and the environment
Good people are the reason why our business clients love our customer service, trust us to deliver and know they can always count on us. Here are a few of the CNG team who are responsible for powering you up.
