The foundation of Starsight target Business Architecture is a layered service model. This model reflects service interdependencies and the recognition that many Starsight functions necessary to deliver Information Technology (IT) services are transparent to our customers.
Starsight is in the process of transitioning to a structure that supports the layered service model. This requires significant change: from organizational alignment around services (or lines of business) to alignment around functions.
Starsight's management personnel have been carefully chosen to form an experienced team that is leading the organization and guiding it through the bumps and curbs of the turbulent telecom industry. The company has chosen members able to lead through teamwork.
Our clients value us as one of the few consultancies with real life telecommunications operator's experience. Leveraging that experience, we create business solutions that anticipate the increasingly sophisticated demands of today.
Replaces a traditional PBX or phone system. Gives employees an extension number, the ability to – conference, transfer and dial other colleagues. Calls are sent via data packets over a data network instead of the traditional phone network. Starsight offers the ability to connect IP-PBXs to a state-of-the-art IMS system. This will allow for VoBB calls to be made on-net, off-net and international destinations.
Starsight provides a wide-range of media processing products for both IVR and messaging systems and applications, as well as support of a number of industry-leading partners who provide standards-based application platforms built on VoiceXML and SALT.
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Our virtual call center products include all of the features you need to run your call center operations effectively. The Starsight product line's breadth of inbound and outbound functionality is unique among cloud-based call center software providers. Our award-winning software was built from the ground up to be:
The leading virtual call center software enables you to delight your customers while lowering your costs and transforming your business. With Starsight, every time you talk with your contacts, it improves your bottom line
Build advanced software integrations between Starsight cloud-based call center software and other enterprise software applications
Starsight Protection Solution: Manage service levels, reduce complexity, and eliminate manual efforts with powerful data protection management software that automates monitoring, analysis, alerting, and reporting across backup, replication, and virtual environments.
Data Protection Advisor lets you monitor, analyze, and report across physical and virtual backup, replication, and storage environments with a single, unified product
Understand potential risks and data protection strategy exposures across multiple backup products and replication technologies so applications are recoverable and data is safe
HOW CAN WE HELP YOU?
At Starsight we are passionate about ensuring our customers receive a personal service and we are very proud of our success in regular Face-to-Face Management for our customers, which has resulted in a very high customer retention rate.
To get the best solution, give us a call or drop in so we can discuss what will best suit your business.
Starsight LTD