SECURUS COMMUNICATIONS LTD

ABOUT SECURUS COMMUNICATIONS LTD

Securus provides flexible, IT infrastructure solutions, tailored to meet your specific needs, allowing you to generate more business and giving you a real competitive advantage.

As an independent provider, Securus will give you an unbiased view of the current and future technologies available and, with our own data centres and core network, we are able to provide unprecedented quality of service.

Service delivery is at the forefront of all Securus’ IT solutions: business communications are a complex mix of technologies and services and, as a managed communications aggregator, we are proud to be seen as a trusted technical advisor. We build long-term relationships with our clients and act as the single point of contact for IT support, acting as an extension of your IT team.

Many telcos, integrators and resellers take the cheaper options to outsource their technical helpdesks offshore. Securus however, has invested heavily in a UK-based technical help desk, operated 24 hours a day, 7 days a week. The Cisco and Juniper trained staff are given continual technical training and have a full understanding of our networks and solutions, as they collaborate on our knowledge share program.

Highly Skilled Helpdesk Staff

At Securus, the skills and efficiency of our dedicated support team sets us apart from our competitors. The helpdesk staff will ensure that your call is answered immediately and issues or faults are dealt with quickly and professionally. We pride ourselves on our proactive approach to service and, when necessary, the ethos is ‘resolve the issue first and discuss the fault later’- a rare thought process in the telecoms industry today.