“transcend360 provide a completely customer centric offering designed to support the most efficient and effective MPS service ensuring you realise the maximum benefits from your engagement.”
We focus on what the Customer requires, not on what any specific supplier wants to sell.
transcend360 provide services that support the full MPS service lifecycle from strategy to design through transition and operation.
transcend360 do not provide any component of the outsourced solution ensuring the solution focuses on customer needs.
Keith has more than 24 years experience in the IT industry with more than 15 of those years in the print sector. During this time he has worked for a global manufacturer and a UK based print solutions company. Keith has worked with a wide range of customers including many large public and private sector organisations. He has more than 10 years experience of MPS and was involved with one of the first global MPS contracts. Keith is an active member of the MPSA and sits on the MPSA Standards and MPSA Europe committees.
Robin has been working in the IT Services industry for more than 17 years. During this time he has worked for a major global IT Service Provider and a specialist print consultancy. Robin has been responsible for the design and delivery of a range of outsourced IT services. Over the past 5 years he has focussed on the design and delivery of Managed Print Services. Robin has worked with many large private and public sector organisations delivering service consultancy, service design, project management and service delivery management. Core to this work is his experience of ITIL which includes Service Transition, Service Delivery Management and Continual Service Improvement (CSI).
Ashley’s career spans 30 years with a number of reputable blue chip organisations in Outsourcing Consultancy, Operations and Commercial Director roles. He has been successfully consulting independently for over 6 years for clients including; Ricoh Europe and the Aktrion Group, as an industry specialist to support the growth and development of European value propositions and outsourcing strategies, Ricoh UK as an Outsourcing Specialist working on high profile projects and strategies and in 2015 with a major financial institution, global BPO provider, top 10 legal firm and an international newspaper publisher.
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Transcend360 have experience of working with public and private sector organisations. Our public sector work has included NHS and central government engagements. In the private sector we have worked with SMB/SME’s and large corporates. We understand that each organisation is unique and has its own specific requirements.
Five things make transcend360′s approach to MPS truly unique:
We focus on the customer’s requirements and their business needs. Our recommendations are based on our skills, knowledge and experience and not limited by what a specific MPS provider wants to sell or able to deliver.
We provide end to end support throughout the full MPS contract lifecycle. We can help at any stage of your engagement from strategy to design then onto selection and implementation. We can provide you with the support you need to implement and run a successful MPS.
We provide a truly independent and unbiased approach to MPS. We do not provide any component of the outsourced solution and are not aligned to any manufacturer or provider of products and services. Many organisations state they are ‘independent MPS providers’ but at the end of the day they are still providing a service and there recommendations will be based on what they are able to offer (and what makes the most profit?). Our services focus on the customer’s individual requirements and what delivers the best value for them.
. We provide services that support end user customers in the definition, acquisition, delivery and management of an MPS, providing support throughout the complete contract lifecycle.
to find more detail on transcend360′s offerings and how we can help your organisation.
Today’s MPS market is dominated by major hardware manufacturers, with four global vendors leading the market. This has resulted in a market where customers are lead or worse still controlled by suppliers. In this situation it is difficult for customers to gain the full benefits available from an MPS programme. Many suppliers are still focussed on selling hardware and often use an MPS as a simple service wrapper around a hardware centric deal.
The MPS market is currently following a ‘supplier centric model’ where the supplier is driving the MPS requirements, defining what customer needs and delivering the solution. In almost all cases it is the same supplier who conducts the assessment, produces the design, undertakes the delivery and leads the monitoring and management of service delivery. transcend360 help the customer regain control of their MPS engagement, ensuring you get what you want and not what the supplier wants to sell. Our goal is to change the MPS market from ‘supplier centric’ to ‘customer centric’.
transcend360 do not provide hardware, technology, break/fix or any other component of the outsourced solution. We are not aligned to any manufacturer or provider of products and services. This ensures that all elements of the engagement focus on the customer’s individual requirements. Our independent and unbiased approach is:
transcend360 provide a completely supplier agnostic customer centric offering designed to support the most efficient and effective MPS service lifecycle, giving control back to you and ensuring that you fully realise the benefits from your MPS engagement.
