Seamless transformation for the end-user was of paramount importance to Wolseley. UCtel understood our business and their delivery of our 600 Sites was excellent!
A single missed phone call makes a substantial loss in sales. Wolseley was assure that investment in a Cisco technology would deliver the following benefits to the business:
UCtel was instrumental in delivering a new branch infrastructure, known within Wolseley as the Project Connect. UCtel completed full rollout of the Project Connect to circa 660 locations. Technical delivery of each site consisted of five stages:
Project Connect delivered the following business benefits:
Ability to migrate to companywide communication solutions with cross-site functionality.
The customer wanted to improve delivery of customer services. The existing, technologically obsolete, infrastructure was not up to the task of accomplishing this goal. If not acted on, the impact would have been worsening customer satisfaction levels and decline in productivity.
A single missed phone call makes a substantial impact on customer satisfaction levels. Client was assure that investment in a Cisco technology would deliver the following benefits to the business:
UCtel suggested a delivery of the following:
UCtel is an expert in updating an existing and delivering a new infrastructure, so rollout of 6000 devices over 60 locations and migration from multivendor to Unified Cisco technologies went without any complications. Technical delivery of each site consisted of following stages:
Smooth conversion to a seamless communication was of vital significance to us. UCtel understood our business and their delivery was flawless!
Business Rationale
MSAmlin wanted to improve existing infrastructure. UCtel was to analyse present telephony system and emphasize current shortcomings. There were some problems, affecting day-to- day business, that were not been able to solve by an existing IT support. MSAmlin operates internationally with offices scattered all-over the world, Miami, Dubai, Zurich, London, Singapore. If not acted on, impact would have been a missed revenue and a potential decline in market share.
Every missed phone call creates a substantial loss in sales and a drop in customer satisfaction levels. MSAmlin was assure that investment in an expertise would deliver benefits to the business:
UCtel was assigned to deliver the following:
UCtel was contributory in delivering an in-depth health check report on a telephony infrastructure of MSAmlin.
Logs analysis revealed the source of a problem than business was experiencing for months.
VTB Capital wanted to improve companywide communication and customer services delivery. The existing, technologically obsolete, infrastructure was not up to the task of accomplishing the goal. If not acted on, the impact would have been a missed revenue and potential decline in market share as well as worsening customer satisfaction levels and decline in productivity.
A single missed phone call makes a substantial loss in sales and drop in customer satisfaction levels. VTB was assure that investment in new technology would deliver the following benefits to the business:
Build and configure all components in accordance with Cisco Best Practices, International and Business specific requirements.
UCtel is an expert in updating an existing and delivering a new infrastructure, so deploying new VTB Capital offices in Dubai was the right project. Technical delivery consisted of following stages:
UCtel did a terrific job delivering solution in record time and with fully met expectations.
