The Lance Mason vision
Lance Mason is one of the fastest growing law firms in the UK. Our company values include the following:
We offer our clients the opportunity to become a part of our new scheme ‘Loyalty Matters’. This scheme offers a discount for returning clients. We value your business and we show this by giving you something back for choosing us again.
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When Lance Mason first embarked on its journey, the aim was to alleviate the stigma associated with traditional solicitors and build a firm with a modern business ethos. We aspired to implement a KPI orientated structure in order to encourage competitiveness and boost productivity; establishing a process driven structure enabled us to do this. The structure ensures that every task is completed in the most innovative and efficient way, i.e. the Lance Mason way.
With plans for rapid growth at the forefront of the leadership team’s mind, we recognised the need for bespoke technology in order to enhance and augment this growth. With an enormous influx of new legal matters coming into the business, we made the decision to invest in Proclaim, case management software. This adaptable software has grown with Lance Mason and helped facilitate our plans to expand on the services we offer.
Proclaim enables us to create documents quickly without disruption and offers the valuable benefit of unrivalled reporting flexibility. As a result, we have automated all the administration processes so that more time can be spent on building client relationships and focusing on our strategic objectives. Our ability to customize the technology we use has helped us avoid any unnecessary time constraints and has given us a significant edge over our competitors.
Lance Mason’s early aspiration was to challenge the misconceptions and stereotypes that exist in the legal sector today. The view that “Solicitors never return calls” was the first on our hit list and we have become renowned for delivering exceptional customer service. Our team are committed to the clients they represent and endeavour to not only meet but exceed their needs on a regular basis. Lance Mason believes that all legal matters should be resolved within months, not years and we work hard to secure the maximum results for our clients in a rapid and professional manner.
Within a relatively short timescale our ever expanding company has experienced growth in the region of 2000%. This would not have been possible without the dedication and commitment of each individual involved. We were able to grow by enforcing defensive rather than reactive business strategies, creating a solid platform of strength and stability. With an entrepreneurial outlook and a thirst for achievement, Lance Mason has become one of the leading law firms in the industry. We are dedicated to the work we do, committed to the individuals we represent and passionate about making our mark in the industry.
With substantial changes to legislation coming into place and more expected in the near future, many law firms have taken a pessimistic stance and do not have high hopes for their future in the legal sector.
Lance Mason, on the other hand, sees the changes as an opportunity to continue to innovate and expand. We have high expectations for the continued development of the Lance Mason philosophy.
In the words of Robert Frost, “Sometimes, in business, the only way around is through.”
Our Mission Statement
Our entire team are dedicated to achieving the highest level of customer service possible. With this in mind, we have crafted a client guarantee so you know exactly what kind of service you can expect from us. Lance Mason will:
Provide you with straightforward, accurate advice on any matter relating to your case
Keep all of your personal details completely confidential and store them in accordance with the data protection act. We will not sell your details to any third parties under any circumstances
Lance Mason's focus on customer satisfaction facilitated the need to create a dedicated customer services team. Should you need to contact them with any questions, comments or concerns, you can reach them by:
We excel at what we do. We share a strong sense of responsibility to the firm and our colleagues and everyone has the right to operate with flexibility and freedom within the framework of agreed policies and processes. We treat everyone as we would expect to be treated ourselves. We appreciate and recognise everyone's individual strengths and differences; we respect and encourage the diversity that exists in our organisation and embrace its contribution to our success. We call this "pride".
We are one Team; we treat each other with consideration, respect and have a strong ethos of sharing and consultation; it is our expectation that it is right and fair for each of us to be empowered to raise any issue with any member of the LT without fear of repercussion. We strive to have the very best people and we support a culture where every employees ambitions, aspirations and development needs are at the heart of our employment proposition. We call this "teamwork".
Our client relationships are more than just business partnerships; we aim to understand people as well as business, and build long-standing relationships based on mutual respect, trust and profitable sustainability. We care about the success of our clients and are committed to delivering value. We adopt a professional approach and it is important that our clients enjoy working with us. We call this "client care".
We care about the environment in which we operate. We are committed to a promise of social responsibility and giving back to those less fortunate. This goes beyond pure financial contribution and extends to investment in the local, regional and national community through energy and resource. Beyond this, we build sustainable skills and jobs within the region through our development academy. We call this "caring".
6. Our Business, Our Future
We are all committed to delivering a business that makes the most of the commercial opportunities available to us, our business partners and our clients. To achieve this we believe that innovation is key to our ongoing development: personally, professionally and as a business. Our reputation and brand are important measures of our success in this area as is our ability to continue to grow. We believe that our future can only be assured through prudent financial management, compliance and risk management and quality assurance. We call this "protecting the core".
