CPA was established over 10 years ago. Loss Adjusting and Claims Management forms the core of our business. Due to growth, acquisition and market demand, we now offer a range of complementary services spanning claims, risk management, investigations and audit and consultancy.
We utilise an operations hub and contact centre in Bristol, which provides access to our sector leading technology and our desk based personnel. From there our services are available on a 24/7, 365 basis.
This is the core business of CPA, providing a full range of claims management and loss adjusting services. CPA does not do ‘off the peg’; all services tend to be bespoke and are tailored to individual client requirements and include desktop handling and adjusting in the field. Our speciality is the design and execution of end-to-end services for schemes or to meet all a clients’ requirements - from first notification through to resolution.
CPA entered the risk management survey arena 5 years ago in direct response to client demand, as a result of clients being unable to source surveying that provided required technical expertise and timely delivery. We have developed a range of complementary surveys for the property owners sector. We also provide Commercial Combined Surveys, Goods in Transit and other bespoke surveys to meet client’s specific requirements.
We have conducted c75 on site audits of law firms across the UK identifying premium accountability issues totaling c£1m.
We have worked with insurers large and small helping them comply with the FCA's outsourcing audit requirements. We take pride in our fast response and turnaround so as to meet compressed timescales
INSURANCE SELLERS AND COVERHOLDERS
LAS was established to satisfy the demands and needs of all parties associated with the legal world, including bulk purchasers of legal services, legal expenses insurers, funders, specialist brokers and underwriters and, of course, legal practices. The services provided are wide ranging and include open and closed file review, service/technical audit, compliance, due diligence, performance management, risk management reviews.
The legal landscape has and continues to change rapidly and dramatically: The Legal Services Act (Tesco Law); Referral fee reform; Outcome based Regulation; The Legal Aid Bill; Assigned risk pool demise; Jackson reforms. Against this background Legal Auditing Services has been established to provide a range of audit and risk management services to the legal profession, purchasers of legal services and those providing support.
Since the launch of LAS in 2011 we have been engaged in a variety of assignments and have been delighted with the interest and demand we have had for the services offered. Some examples of assignments include Due Diligence audits, File Audits, Adjusting, Performance Management, Risk Management and due diligence for funds providers.