Products will be sent out on the day of order (if received before 3.45pm) or the next working day.
Because we have tried and tested the products in the shop already, we have filtered out the rubbish and the bad value items. However, it does remain to be said, if you are purchasing a low cost costume, the costume is not going to be as good quality as a higher priced one.
We appreciate that some of the sizes on the packaged costumes are not very generous. We are happy to measure any costume that you are thinking of purchasing from us. We would far rather spend some time with you at this stage to make sure that the item is suitable for your needs. Our Full Money Back Guarantee means you can buy with confidence, but we would rather save you the hassle of sending the item back to us.
Props & Frocks is local to South Woodham Ferrers, Hanningfield, Hullbridge, Hockley, Rayleigh, Cold Norton, Runwell, Wickford, Basildon, Billericay, Rettendon, Bicknacre. We are about 20 minutes from Maldon, Chelmsford & Brentwood,.
We have customers who regularly come into the shop from over 90 minutes drive away. They come because they know they have a very high chance of finding a costume that will suit them, and also that we are open very convenient hours (including 2 late nights until 8pm).
Follow the new A130 (Southend) Take the first exit (signposted South Woodham Ferrers), at the first (Hawk Hill) roundabout turn left. At the next roundabout (Rettendon Turnpike) take the third exit off. There is a small car sales on the right hand side. Road is not signposted but the road is called 'Wickford Road'. Travel approx 1 mile. When you see Plantome Garden Centre (on the left) indicate left. Rectory Lane is just in front of this garden centre. Turn left into Rectory Lane, we are the second entrance on the left
Take the new A130 (Chelmsford). Take the first exit (signposted South Woodham Ferrers). Turn left at traffic lights and continue to the roundabout (Rettendon Turnpike). Take the 2nd exit. There is a small car sales on the right hand side. Road is not signposted but the road is called 'Wickford Road'. Travel approx 1 mile. When you see Plantome Garden Centre (on the left) indicate left. Rectory Lane is just in front of this garden centre. Turn left into Rectory Lane, we are the second entrance on the left
Follow the A132 to the Rettendon Turnpike, Take the 2nd exit. There is a small car sales on the right hand side. Road is not signposted but the road is called 'Wickford Road'. Travel approx 1 mile. When you see Plantome Garden Centre (on the left) indicate left. Rectory Lane is just in front of this garden centre. Turn left into Rectory Lane, we are the second entrance on the left
Take the A132 towards the Rettendon Turnpike, but just after the Shaw Farm roundabout take the right slip road which takes you to the old' Woodham road'. There is a sign for 'Tropical Wings' at this junction. Travel approx 1.5 miles till you see Plantome Garden Centre on your right hand side. Go past the garden centre and indicate right into Rectory Lane, we are the second entrance on the left.
You tell us your theme and provide the actual measurements for each individual.
It is very difficult for us to prove ourselves to you. Okay, we are an established shop. We have a great reputation both within the trade and with our customers, but you don't know that!
To try and help, we have some testimonials from some of our customers. We hope that these will help you have confidence in our on line service.
Please note, we cannot be held responsible for incorrect information (address, post code, telephone number, e-mail address, product, size & colour) keyed in by you or your agent.
Deliveries are subject to stock availability. (We are a retail shop as well, and stock is sold from our premises 7 days a week. We endeavour to make sure that our stock is correct, but sometimes this may not be the case.) If we have a problem with your order such as unavailability of an item we will contact you, providing the details you have keyed in on your order are correct.
Please contact us to confirm the shipping cost
If you chose to collect, please telephone or e-mail your order through to us. The goods will be available for collection once you have received an email, or telephone call, confirming that the items are ready. Please do not go to the shop unless you have been told your goods are ready, or you may have a wasted journey. Goods can only be collected during normal shop opening times. Goods must have been paid for in full prior to the collection. You will be charged the 'Shop Price' for all orders collected from the shop. Website price only applies to items sent out via one of our shipping agents.
We have the advantage over pure online shops as we understand customer needs and know what type of costume will fit them. This is much harder over the internet as you cannot see or touch the article. We have to be your eyes. The costumes are taken from their packaging so we are able to check the quality of the costume. Costumes that do not come up to standard are removed from stock.
* Please check to see if your item is suitable for return (see list of items that we are unable to accept returns for).
