Nowell Meller Solicitors Limited (Reg. in England and Wales No. 5536577) was incorporated in November 2005 to take over the established business of Nowell Meller Solicitors in Stafford, a law firm partnership serving Stafford and Staffordshire since 1956.
We merged with the established law firm of Arthur Boulton & Son Solicitors, serving Burslem and Stoke on Trent since 1975, on 1 November 2007 and in doing so effectively doubled in size.
Between 2007 and 2012 we traded as Nowell Meller Solicitors in Stafford and Arthur Boulton Solicitors in Burslem, but from November 2012 have adopted the name of Nowell Meller Solicitors for all our branches.
We provide legal advice to individuals and businesses and provide a range of mediation services via
- we aim to provide a caring service that meets the real needs of our clients in our chosen areas of work and believe that this customer focus is a major strength differentiating us from a number of our competitors and influences how we conduct our work.
Nowell Meller Solicitors and
are trading names of Nowell Meller Solicitors Limited.
In 2002 Nowell Meller Solicitors were recognised as an Investor in People acknowledging the importance that we place on the development and training of our staff. Our assessor remarked in 2013 that we recognise that it is quality and not cost that retains existing clients and wins new clients. Our current recognition expired in September 2016 and we have taken the view that our money can now be better spent.
We are also authorised by the Solicitors' Regulation Authority as an accredited training provider. We wish to be regarded as an employer of choice within the local legal community.
Since 2005 we have held the Law Society's Lexcel Quality Mark which recognises the excellent client service that we provide to our clients.
We hold the Mediation Quality Mark awarded by the Legal Services Commission recognising our role as a quality provider of Legal Aid services.
We are regulated by the Solicitors Regulation Authority and you can access our professional rules at
We have been operating a client questionnaire since 1997 and have made a number of changes to our systems and procedures as a result of feed-back from our clients. We are keen to hear any other suggestions for ways in which we might improve our service and welcome client feedback at all stages of our work.
The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.
We are committed to high-quality legal advice and client care. When something goes wrong, we need you to tell us about it. This will help us to sort out any mistakes or misunderstandings, and to improve our standards.
4. Within 5 working days of the meeting, or any telephone conversation we have with you instead of a meeting, our Managing Director will write to you to confirm what took place and any solutions we have agreed with you.
6. At this stage, if you are still not satisfied you can contact us again. We will then arrange for another Director of the Company to review the Managing Director's decision.
7. We will write to you again within 2 weeks of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If your are still not satisfied, you can contact the Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the date of the act or omission about which you are complaining occurring (or if outside this period, within three years of when you should reasonably have have been aware of it). This is a new time-limit and the Legal Ombudsman will not accept complaints where the act or date of awareness goes beyond 06 October 2010. For further information, you should contact the Legal Ombudsman on 0300 555 0333, email
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