Being competitive and supplying quality services are pre-requisites for successful businesses. ‘Delivery’ is the key factor which establishes our reputation and sets us apart from our competitors. We therefore constantly strive to deliver over and above the expectations of our clients.
In an emergency situation it is imperative for a client to have confidence that their problem will generate a swift reaction from their maintenance provider. We understand the importance of providing a responsive and communicative help desk which is key for the delivery of a quality service. Duty engineers have the authority to call for the support of other duty engineers, specialist sub-contractors, staff engineers and management should the need arise.
Call outs are attended within the timescales stipulated in the contract, usually within 4 hours of logging the call with our help desk.
Mobile service engineers provide a cost-effective method of maintaining a building’s mechanical and electrical assets. Periodic maintenance visits can be tailored to suite a client’s circumstances and operating times. Mobile engineers allow a client to have the right skills to carry out any task without the cost of employing a full time engineer to cover emergencies 24 hours a day, 365 days a year.
Operations Centres keep in contact with engineers by utilising mobile phones and the hand-hand technology which is an integral part of our service management system. This approach enables Silverlife to respond promptly to any system failure. Our objective is to have the right engineer on site in the shortest possible time.
On locations with a high density of maintainable equipment, a failure of which would be business critical, serious consideration should be paid to the option of site based resident engineers. Resident engineers can respond immediately to reactive maintenance activities, delivering swift solutions.
This approach delivers the service levels you require to ensure peace of mind, leaving you to concentrate on running your business, and us to looking after your building environment.
All projects require strict compliance and a duty of care. Silverlife has dedicated personnel to ensure that Health & Safety, Method Statements and Permits to Work are in place and that all personnel comply.
At Silverlife we are aware of the growing concern regarding qualifications and insurances. Silverlife company policies and insurances are set for your protection. All our certifications and insurances are available for download on our website.
Silverlife Ltd is Gas Safe registered, a member of HVCA, and also Refcom approved.
We recognise the working practices and culture employed within your business in order to effect an integrated maintenance provision... ...without disrupting your core business.
Whether you are looking for air conditioning installation, maintenance or building services in South London, environmental consultants, electrical services or energy management systems, contact Silverlife today.
