The impact of any service issues whether minor or major can cause unnecessary strain when trying to run a business.
Voice is a "real-time" business critical application and therefore needs to be managed with this in mind. After all, phones are more often than not the first line of communication when interacting with clients and suppliers.
We are accountable for the service we provide and are here to help. Our aim is to deliver an effective and reliable service when our clients need it most.
We here to deliver the right infrastructure to minimize risk and offer 24/7 support plans and tailored service level agreements designed to support your company in a timely way to match demands.
OUR PRODUCTS
Your business is different, from the marketplace it works in, the culture of its people, the diverse work environments to the unique processes and systems that enable it deliver great products and services to your customers.
Whatever your industry, each and every person in you company needs the right tools to be productive. Putting in place the applications that enable better communication and in doing so bringing people closer together, will ultimately increase productivity.
Do this well, and your people's experience at the point of contact can be incredibly positive, encouraging interaction with the right people, at the right location and time, to get the job done. Ultimately really driving business forward and delivering more positive outcomes for all.
Get this wrong, and at best it can be frustrating and at worst it will magnify the challenges of running a business, communicating the wrong message to both staff and customers.
Cloud based hosted telephony, now is the time for a robust hosted phone system and service to deliver user-friendly, agile, feature rich Enterprise functionality that scales with business demand.
Work is where your people are. Bring everyone closer together with voice, video, presence, IM and sharing tools that enables rich, meaningful and productive outcomes, whilst offering a secure environment and a consistent experience wherever work takes you.
The weakest link, access to the internet is essential to your business reliant on cloud based applications to operate. Planning and deploying robust connectivity is a requirement for completing everyday work activities.
The ability to play nicely with others including Microsoft, MAC, IOS and Android platforms brings everything together enhancing workflow and productivity. With open standards, out of the box integrations, everything comes together to enable real-time, joined up communication and collaboration.
Access and analyze usage patterns with effective reports helping to gain useful insights into your business activity.
No more hardware or software upgrades. Features and services are continually improved and released for use without costing your business extra.
At a clear cost per seat price point, add users and services according to business need.
BUSINESS CONTINUITY
Helpdesk
We're here to help, to get in touch with our friendly team and find out a bit more about how we support you please
Whatever time of day or night we offer our all our clients the ability to request service and report service issues 24/7 with agreed and published service level agreements to match your business needs.
Qualifa is an award winning innovative and growing B2B lead generation business with a focus on the technology sector. From boot strapped startup, through 4 office moves and scaling to 300 users, further offices in San Francisco and Singapore, Simplicity have been with them every step of the way.
Customs Clearance offers eCommerce retailers and delivery providers a one stop solution, an integrated suite of services and global connections designed to simplify and expedite your eCommerce shipments into and out of the UK, Eurozone and beyond.
Simplicity helped them move to their latest office and warehouse at Heathrow and continue to support their day to day operations.
We make 10s of thousands of calls a day and the service Simplicity provides is not only critical but with the addition of recording every call gives us and our clients confidence that we can deliver on their campaigns - Qualifa, Operations Manager
A Major concern we had was with regard to the changeover of the system, which I am pleased to confirm went smoothly under your expert project management. - Sobell Rhodes Partner
