HOLCROS LIMITED

ABOUT HOLCROS LIMITED

“By consistently exceeding customer service and delivery performance expectations, Parcelhub is growing fast, saving hundreds of the UK’s favourite brands, retailers and wholesalers time and money on their distribution. Parcelhub distributes more than 500,000 parcels every month, has a workforce of 85, and our five strategically placed distribution centres help businesses optimise their eCommerce shipping, customer services and order fulfilment.”

“We would have to employ at least two additional customer service advisers of our own to manage the carriers. That’s a big saving to a business like ours. We really do see Parcelhub as an extension of our own business, and we have spent the last 12 months further integrating the Parcelhub customer service team to create more efficiencies and strengthen our proposition."

“When we started we were getting around 20 orders a day. I could probably have managed these myself but I had worked with Parcelhub in the past and knew they could offer a solution that would not only simplify the delivery process but also secure me a discount on shipping, even at those relatively low volumes, making it a cost-effective option. “They provided me with free software that integrated with my eBay shop and allowed me to print all the labels and send a despatch confirmation to customers at the touch of a button. They even provided the labels – all I had to do was fix them to my parcels!”

"They understand our business"

"Our dedicated Account Manager has taken the time and trouble to understand our specific shipping needs and has then worked with us to ensure that the most efficient and cost-effective options are utilised. It is a hands-on relationship and we take great comfort from the fact that help and advice is always just a phone call away."