We use third-party advertising companies to serve ads when you visit our website. These companies may use non-personally identifying information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide interest-based advertisements about goods and services of interest to you.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on
By entering your email address on the Broadband Genie site, including submitting a form or entering a competition, you will be subscribed to our email mailing list about our products, news and promotions.
We are committed to maintaining your privacy and we will not pass your information to any third party providers. However, we reserve the right to pass your details to law enforcement agencies if required to do so by applicable law, or in cases of possible criminal prosecution.
Cookies help us deliver our services. By using our services you agree to our use of cookies.
There are no charges to use this website. Our income comes from a combination of advertising and commissions from sales – but we are steadfastly 100% independent and no charges are passed on to you, the consumer.
Broadband Genie is completely secure and you don’t even need to disclose any. Even if you provide a telephone number or postcode to refine your comparison results, we won’t store that information. We will take your email address if you go through an incentive page or if you want us to email you your comparison results – but you will have the option to opt out of marketing emails.
We’re constantly reassessing how we provide deal information to you, making it as simple as possible to navigate the broadband landscape while giving you all the information you need to make a fully informed decision.
We’re on a mission
We set up Broadband Genie in 2004 with one simple goal: to save consumers time and money by making your broadband switch as simple and pain-free as possible.
We were the first dedicated UK broadband comparison website and are stronger than ever today, having helped tens of thousands of customers switch broadband supplier.
We’re here to help:
If you need more help, we’re also available on social media (
