We are a managed service provider offering outsourced IT services to SMEs across the South East of England
We start by learning about your business – where it is now and where you want to be. Then we create an IT roadmap – so your IT is in step with your business. You want seamless IT that can deliver for you today and into the future. And we want to deliver that for you.
“Go out of their way to help, in advance”
Simon drives the strategic direction of the business. He is responsible for sales and business development and is likely to be the first person you meet. He will work with you to design the IT roadmap for your business.
HELP DESK MANAGER
David oversees the day to day management of our Extra Mile support, and is responsible for our Help Desk team.
Danielle looks after a number of our clients, as well as working on business development with Simon.
Our customers cover a range of sectors, each with their own set of challenges. What they all have in common is a desire for their IT to be flexible, cost effective and efficient. They want to outsource their IT so they can forget it - and get on with meeting the needs of the business. And that's what we do.
Working with Riven has made savings in terms of cost and man hours. Having one central focus for all IT and technology requirements/troubleshooting means we are reassured...
Having access to senior people within Riven gave me huge confidence – it was their biggest sell by a country mile and, in my opinion, it was priceless.
We are confident we have an IT system that is not only right for us now, but futureproofed too. And, even better, our risk profile has reduced by moving to the cloud.
Having worked with Riven since they started in 2003, they have got to know our business and our team really well. They operate as our in house IT department and are an integral part of our business. They speak our language and have a proactive approach to both support and planning.
We have grown significantly since the early days with Riven, and they have coped well with our changes. They have provided a scalable solution, with seamless expansion and transition.
We have a great relationship with them and trust their judgement. We know they want what we want: IT that works for our business.
Working with Riven has made savings in terms of cost and man hours. Having one central focus for all IT and technology requirements/ troubleshooting means we are reassured that the solutions proposed provide the best business fit with minimal guidance.
Having worked together for a few years now, Riven understand our business, how we work and what we need to achieve.
As a small company we need to outsource our IT and being with Riven has given us complete peace of mind. We have worked with them for many years and know that technical support is there whenever we need it. Their response is always prompt, they are easy to work with and we highly recommend their services.
Riven Associates provide a friendly service and they are always very helpful. I am always reassured that the IT side of things is being properly looked after.
The thing I really like about Riven is that they go out of their way to help us. You never feel like a ticket number. Whenever there is a problem they go at it like a dog with a bone, until they have come up with a fix. Their commitment to pulling out all the stops means our business can continue to run smoothly.
Riven understand we are not IT experts so are patient and tolerant when we explain our needs. The team are absolutely lovely, and I can’t imagine not working with them.
© 2018 Riven Associates Limited
Registered office address: The White House . 53-55 High Street . Egham . Surrey . TW20 9EX | Registered no: 04675573 | Registered in England
