“Following my inquiry, the initial survey was conducted in a professional manner, the quote was timely and included everything we had discussed and the price was reasonable. The quoted day for the work was met despite atrocious weather and the workmen were thorough and efficient. Equipment and protective clothing were of a good standard. I would be perfectly happy to have the company quote me for any similar work.”
We are very keen to provide a quality service and a high level of customer satisfaction. Please take a few minutes to read the information below as this forms the terms and conditions of our contract.
: When you accept the quotation we will start the work planning process which may include dealing with permissions from the Local Authority (see the clause below in respect of ‘do I need permission’). We will advise you of the estimated completion date for your work. All customers are entitled to a 14 day cooling off period following acceptance of the quotation and after this period, in the event of a cancellation at short notice, we may charge a percentage of the quotation to cover our costs.
When the job is completed, the team leader will ask you to sign the job sheet to confirm your satisfaction. Please only sign this when you are satisfied that all items are completed. Please raise any queries with the team leader or the office before signing the job off. The office will invoice ‘signed off’ jobs within 14 days. All contracts and instructions are accepted on the basis of payment of full invoice price within 14 days of the date of invoice. Where applicable, value added tax (VAT) shall be charged at the current rate.
Most customers these days require removal of all arising waste material from site and this will normally be specified in the quotation. However woodchips make useful garden mulch and we are increasingly finding clients requesting that the chips are left for their own use. Timber may also be left firewood but it is not normally left in sizes ‘ready for the fire’ unless specified in the quotation.
Sometimes it is necessary to have access to a neighbouring property, particularly when branches overhang. It would be very helpful if you could inform them of your intention to carry out work and the date on which it will take place.
Whilst our staff will operate with care and diligence often our work entails the carrying of large amount of material over lawns and past the house. Please make sure that vulnerable surfaces (such as white walls) are adequately protected (builders polythene is a good method) and that fragile objects are moved (such as pots etc). Our staff will be more than happy to move heavier objects for elderly or disabled clients. Lawns tend to recover rapidly but very wet weather can give rise to very muddy conditions. We are able to provide boards to protect the lawn. However, this is not a standard procedure and may incur an additional cost. If in doubt, please discuss with our office.
: In crown thinning, an even density of foliage is removed to create a well spaced and balanced branch structure which could, if required, provide an adequate framework for a possible future crown reduction. If the objective is to lessen the overall loading on a defective branch or stem, crown reduction and reshaping should be chosen in preference to crown thinning. The percentage of the leaf-bearing twig structure to be removed in crown thinning should be kept to the minimum required to achieve the objective and in any case should not exceed 30%. The percentage shall be stated in the work specification. Material shall be removed systematically from throughout the tree rather than from the inner crown only. Cutting branches back to the main stem will generally be avoided, although structurally weak or hazardous branches shall be removed if there is no alternative.
