Optimise Limited are the architects of the LiA approach. Our Directors have extensive experience in leading complex change and are passionate about improving healthcare
We have one mission - to help you make a great success of this
In doing so, you will create a great place to work where staff feel empowered and proud. They, in turn, will deliver better care for patients.
We are passionate about helping you to do this for yourselves so it can sustain and embed as 'the way we do things around here'. We don't land a team of people on you to make this happen - your team are 'the team'.
"The NHS needs turning the right way up and this is what you are doing"
"Helped us to re-focus on the most important aspect of providing a service"
Care Quality Commission on The Care Quality Commission, 2013
Keith Ruddle, Oxford University’s Said Business School
External consultants cannot do this for you. We help you to do it for yourselves so it sustains and embeds as 'the way we do things around here'
Teams are supported and enabled to work differently, in a way that switches them on, links to business outcomes they care about, makes them feel valued, and gives them 'permission to act'.
Many people think that employee engagement is about surveys and listening events, but it is so much more than that. Effective and meaningful employee engagement is about action. Action that is taken by the people themselves to improve outcomes for their business, their customers and themselves – in a way that makes them feel proud. If they feel proud, they will be happier, and we all know that happy employees are more effective at work.
High levels of employee engagement come from making a connection with them – in their language, on their terms – and unleashing their passion, commitment and will to drive change. This is vital to high performance and should be ‘centre stage’ activity and a top priority for the organisation to get right.
Employee engagement is about pooling ideas and having permission to act on them, together
For too long there has been a sense that employee engagement is a ‘nice to have’ - ‘soft stuff’ which, in many cases, is seen as a distraction from the day-to-day business. Actually, it is about making ‘the hard stuff’ happen – high quality services or products and a great customer experience. Trying to get to these outcomes without a highly engaged and empowered workforce is like trying to run through treacle.
It is time to ‘raise the bar’ and redefine what we mean by ‘employee engagement’. According to Gallup, only 13% employees worldwide are truly engaged, and yet this is a key contributor to high performance. What we are doing is clearly not hitting the mark, and tweaking existing approaches is not the answer.
Some may feel that doing something new and radical is risky, or requires a leap of faith that some won’t be up for, or that it is only for courageous leaders and mavericks. But why would choosing an approach which is compelling, rigorous, outcome-focused, exciting and, most of all, tried and tested in one of the toughest proving grounds in the world, be risky or unlikely to work?
If you are interested in adopting LiA in your own organisation, please contact us for a chat. We would be pleased to discuss your local context, explain more about the approach, and help you to see if this is a good fit for you.