Applied Service Management Global Ltd was formed in Autumn 2010 providing a vehicle to bring to market the skills and experience of its Company Directors and Associates. This remains the primary purpose of the company today. The company took offices in Sheffield Business Centre in 2011 expanding to accommodate an additional director at the same time and has traded profitably ever since it was founded.
Collectively we have strong backgrounds in IT infrastructure, IT Service Management, design and management of ITIL® processes and the design and management of data centres. The company delivers ITIL training, both in its own right using its own accredited material and on behalf of other training organisations.
The company has delivered training to a wide range of organisations, public and private sector in Europe, America and the Middle East and has delivered both interim management and consultancy services mainly but not exclusively to the public sector with the majority of business stemming from Higher Education reflecting the considerable depth of experience we have in this area.
Leaving EDS, he joined Sheffield Hallam University as Head of IT services and served the HE sector for 10 years before retiring to set up Applied Service Management Global (ASM Global) in 2010. Within ASM Global he has worked with Staffordshire County Council, YHMAN, University of Brighton, University of Hull and collaborated with NOV8 for JANET UK.
Andy has a passion for developing practical and pragmatic process-based solutions and delivering training in multinational and multicultural scenarios. He has extensive experience in developing strategies, policies and procedures, gaining buy-in and driving forward implementation as well as training to improve business efficiency at all levels within an organisation and is comfortable working with anyone from Board level down to shop floor.
Vanessa had over 18 years’ experience in a large UK University as an IT sysadmin and manager before joining the company in 2011. Whilst at the university she worked with Andy to achieve the ITIL Manager’s (v2) and later ITIL Expert (v3) certificates and is qualified as a PRINCE2 Practitioner. Now part of ASM Global, she looks after the technical duties for the company and works on programming or event monitoring projects; most recently implementing System Center Operations Manager.
Within HE she has experience as a change manager, drawing up both Business and Technical Service Catalogues, project managing and implementing the deployment of BMC Remedy IT Service Management Suite, and Interlink and Microsoft event monitoring toolsets. She introduced the Opnet (now Riverbed) Application Performance appliances and their subsequent use in service costing as well as network troubleshooting.
Applied Service Management Global Ltd
Suite D5, Sheffield Business Centre, SHEFFIELD. S9 1XZ
