Every day, thousands of people use Infopoint help-points – wall or desk-mounted free phones for calling taxis, travel information, customer service, helplines and other useful services.
Your customers use them for free, simple and convenient telephone access to services which aren’t provided nearby or on site, but which improve or add value to your customers’ experience at your premises.
Based in Cambridge, Infopoint has already installed over 900 of its free phone help-points in England, Scotland, Wales and Northern Ireland. Units are located in hospitals, health centres, universities, casinos, rail and coach stations, bingo halls, police stations, hotels and local government buildings.
We are members of ACT Travelwise, the UK’s premier network for all organisations working to promote sustainable travel. We have a large network of contacts and partners in local and national government, planning, building design and public transport and have many years experience in dealing with the taxi and private hire market. We also have one of the most comprehensive, up to date databases of all taxi and private hire companies in the UK.
Taxi sharing and carbon emissions reporting
We are working with industry partners and experts to develop a workable taxi sharing model for our customers. We are also developing a suite of resources to help taxi operators and their drivers reduce and report on performance and emissions from bookings made through our systems and elsewhere.
Infopoint help-points are very easy to use and very difficult to break. They can be configured or retro-fitted to operate on a variety of channels, including standard analogue phone lines (PSTN) and GSM.
Infopoint’s experienced team will guide you through the set-up and installation process and will take care of it all for you. We’ll conduct an initial consultation to determine your needs and help you pick
. All units feature Self Monitoring and Reporting Technology (SMART) allowing them to be reprogrammed remotely. After installation Infopoint’s engineers will inspect and maintain the unit on a regular basis, all with no charge.
Why have an Infopoint?
Over 500 NHS sites throughout the UK are using Infopoint help-points to enhance patient experience and improve access.
Infopoint free phone solutions
Infopoint help-points improve customer experience and access to services. They allow your customers, visitors and staff to make free calls to taxi companies, public transport information lines, customer service departments or partner organisations – the list is endless and you can choose which service providers are featured on your help-points.
The service is funded by local taxi operators, so it’s free to site owners and operators, who see it as a simple, zero cost way to provide customer support and access to services.
We provide a
to site owners and operators. We provide the equipment and signage, install and fully maintain it, pay all telephone charges, select, vet, manage and
and their operation, monitor and provide usage statistics, review and continually strive to improve performance. Calls to the other services you feature on your help-points are also free to you and to them.
Infopoint help-points help you and your customers to reduce your carbon footprint by encouraging the use of public transport, easing pressure on car parks and saving you and your customers money.
Complete peace of mind in the product, service and the people behind it
Infopoint help-point electronics are designed to operate (and not break down) in the harshest possible environments. Infopoint’s team have many years’ experience of the UK taxi, private hire and public transport market. Installation is simple, quick and we take care of every aspect for you.
Infopoint Ltd. Registered in England and Wales 3977080 The Business Centre, William James House, Cowley Road, Cambridge, CB4 0WX
