BadgerNT are specialists in the design and development of Service Desk software solutions that support the service needs of your internal and external customers. We have been investing in continual product development to respond to our clients' customer-service needs since 1998. HelpLINE is proven to support small, medium and large organisations in private and public sectors that wish to implement professional service management practices.
Organisations looking to consolidate or streamline several disparate help desks to develop a homogenous Best Practice service management culture from a single software solution
We provide clients with Service Desk support across many key business activities:
PRODUCT SUPPORT - to provide after-sales product support
Our philosophy is to always deliver solutions that enhance customer service. We always aim to keeps things simple and practical, thereby ensuring new projects remain focussed, clearly defined and better executed.
BadgerNT provides HelpLINE Service Desk management software for large, mid-sized and smaller organisations. Our easy-to-use software is designed to give your Service Desk professionals the “right tools to do the job” and deliver your customer Service Desk objectives.
HelpLINE is designed as a customer-facing tool that improves customer service, customer relationships and customer satisfaction to your internal and external customers. It enables your Service Desk staff to be proactive in reducing incidents and improving asset performance.
HelpLINE is a very flexible Service Desk system with the functionality usually associated with the top end products. It has a customisable web interface and email integration facilities that enhance the productivity of customer service departments. This enables remote incident logging, Self Service support and efficient problem management.
The advanced functionality within HelpLINE can ensure your organisation has:
HelpLINE’s functionality has been designed to align the Service Desk to the needs of the business and its customers, through:
Higher productivity due to reduced down times
Better information for optimal management and decision-making
BadgerNT has developed HelpLINE to offer you a business solution that
improves productivity
Our flagship product HelpLINE is used by small, medium and large organisations, in the UK, mainland Europe and the USA with over 250,000 service users relying daily on HelpLINE to support their Service Desk needs.
HelpLINE’s ease of use, rich functionality and performance has earned strong client loyalty.
HelpLINE supports business strategies that require industry Best Practice standards in customer service. It delivers transformational improvements in customer service performance, quality and business efficiency.
“HelpLINE …. improved productivity and service to our customers”
“We purchased HelpLINE because of the software, but we were also looking for a partner who would support and respond when our operations needed it. BadgerNT gave us that level of confidence at the beginning and the people there have proved that initial confidence to be well placed. HelpLINE has enabled the help desk at Microdec to provide improved productivity and an improved service to our customers.”
“ HelpLINE …. improved the profit performance of our whole help desk organisation”
“We decided to stay with HelpLINE and expand our use of it because the web interface enabled us to roll-out our Service Desk facility to other regions more efficiently. It has improved the profit performance of our whole help desk operation by allowing us to centralize our support services. We have already rolled-out to the Asia/Pacific region and plan to include the South American region at some time in the future.”
“HelpLINE …. enabled me to measure the effectiveness of our help desk operation for the first time”
“The system enabled me to measure the effectiveness of our help desk operation with real-time reports for the first time. I was able to detect trends as they developed and act quickly. HelpLINE boosted the productivity of the team with improved service delivery to our customers across the company - 56% of calls were able to be resolved at the first call stage.
Customers are kept up to date with automated email when their incident is logged and again when it is resolved. HelpLINE is a highly flexible product that can be tailored to meet your business’s needs as they develop. The powerful technology enables comprehensive reports to be auto-generated to a web page for everyone to access.”
“HelpLINE offers high levels of flexibility and configuration”
“It provides extremely powerful service level agreement module”
HelpLINE is web-based, highly flexible and customisable to fit your business needs.
Provides Best Practice standards of service management
