We are a small group of very carefully selected
dedicated to providing local businesses, entrepreneurs & charitable organisations with the type of learning that makes a tangible difference to their business performance.
ElleRich Training
world. Plus they all run their own businesses themselves, so they are mindful of delivering what's important to you and helping you overcome the challenges you and your people face.
A Virtual Company - Good value training for you
We are what's fashionably becoming known as a virtual company. That is, we're big in terms of resources, but we don't have huge overheads. We don't employ our trainers or administrative staff, we don't have any premises or company cars (all our trainers work from home). And we don't advertise much either, because over 80% of our work comes from repeat business and word of mouth recommendations. All of this means the only thing you'll ever pay for is the training and expertise you receive.
by helping you to improve your sales, build your customer base and grow your business. Plus reduce your costs by improving staff retention and reducing absenteeism, customer complaints, mistakes and staffing issues.
We do this by training your leaders, managers and teams in over 50 different business soft skill courses that directly affect your bottom line. Courses on 'sales', 'keeping valued customers', 'recruitment & interviewing skills', 'debt collection by telephone', 'motivation & delegation', in fact anything to do with people in business, we can help.
Usually we train or facilitate programmes in-house either at your premises or a venue of your choosing. From tailored 1, 2 or 3 day courses to more bespoke programmes we always listen to what you need and work with you to provide the most effective training solution possible. We can be flexible with our timings too - if you need to accommodate shift patterns or avoid busy periods.
We may also be able to help you if you need project work, such as carrying out
Company Induction
, and if we can help we will and if we can't, we'll probably know someone who can.
' as we can manage. Our trainers draw on elements of NLP, Accelerated Learning and Emotional Intelligence as well as life, career and business experiences to create an approach that is as motivational, inspirational and fun as it is content-rich, practical and behaviour-changing.
We find that adults learn best and, perhaps even more importantly, transfer that learning into tangible behaviour and performance improvements, when they are allowed to go all the way around Kolb's Learning Cycle i.e. experience, observations & reflections, insights, implications & applications. Therefore, everything we do helps learners do just that.
Ellen started her career over 25 years ago - first in retail management & management training & later in 'business to business' sales & sales management. In 1996, she formed ElleRich Training Ltd to provide local companies with training that made a real difference to their bottom line.
She still specialises in customer service & sales training, plus all the communication & management skills needed to support them. Her current portfolio stands at over 50 topics of business management, communication & leadership skills. Her training style is fun, interactive & motivational as well as informative & behaviour changing.
Executive, Business & Life Coach & Mentor
Sali Gray is a qualified Life & Business Coach and Mentor with over 20 years experience of developing small and medium sized enterprises, including businesses, companies, community groups, non-profit making organisations and entrepreneurs, business start-ups & charities.
Much of this experience was gained in senior management roles, and then as a free-lance business management consultant.
In 2004 Sali started her own business advancement consultancy offering small and medium sized organisations her unique skill-set to aid their growth.
Diana is an experienced tutor and business facilitator and has worked in both the UK and Europe. In addition to her training and development work she is involved in management consultancy and coaching.
She is also an ILM assessor; developing courses specifically for those leaders and managers wanting to qualify to Level 4 ILM standard. She has worked on in-depth development projects for Transport for London and The Public Carriage Office, developing staff in areas such as Customer Service, Business Writing Skills, Project management and Report Writing. She was also a project leader developing training programmes for the prestigious Bluewater facility in Kent.
Now, having trained many hotel and restaurant staff both here and in South Africa, Kay is more passionate about training in customer care for the leisure and hospitality industry than ever before and believes that business success hinges on the ability to understand & deliver precisely what the customer wants.
