We’re TQMI, and we’re passionate about people
Hello! We are TQMI (Est. 1987), a team of passionate individuals who want to change the world for the better – our ambition is to transform organisations into amazing places to work. Our belief (but it’s also a fact) that happy employees are better employees, and happy employees means happy customers.
We work with ambitious organisations who value their people. We serve leading businesses, public organisations and not-for-profits. We help our clients make lasting improvements to their operations and their culture. We’re excited to start a conversation, learn about you, and make great experiences together.
Employee Experience is a unique process so we’ve built a unique team with a set of skills and experience to deliver it. We have specialists in employee experience, business improvement, brand strategy, customer experience development, project management, process change, innovation and communication. We are a mix of analytics, creativity, process and imagination – an essential mix that’ll help you deliver a distinctive employee experience.
Siobhan is extremely passionate about people. Her motivation is all about making your organisation a happier and better place through positive culture change. She loves to remove barriers, break down silos and rid day-to-day frustrations from the workplace.
Peter has a strong public sector background. He was the Assistant Chief Executive of Merseyside Probation Trust and the Director of Transformation for the Merseyside Community Rehabilitation Company before moving to TQMI.
John is the Chairman and one of the original founders of TQMI. With over 30 years of experience John has worked across many industry sectors from the public sector to the private sector.
With over 30 years of brand experience both on the client and agency side, what gets him up every morning is a passion for helping clients grow through building genuinely differentiated brands that deliver an experience that’s irresistible
Emma had a very successful marketing career spanning many different industries. This enables her to truly understand, and help overcome, the challenges you face in developing a winning employee experience.
Angela is TQMI’s office and accounts administrator. With her super human attention to detail, diligence and multi-tasking capabilities Angela provides TQMI with a support function that runs smoothly.
Being in business for 30 years and being the best at what we do means we’ve been able to work with so many amazing organisations. We’ve helped organisations go through major culture change programmes right down to small projects.
If you are serious about change and want to find an organisation that really understands how to make a difference to organisations, places and people then TQMI is for you. They are a great company and have a rare talent for being true collaborators unlike the majority of consultants.
TQMI have always stood out because of their ability to truly engage with managers and staff at any level of the organisation and the significant added value they leave behind in terms of learning and development.
Many thanks for having such a major influence on our company in 2013. It feels a much better place now. 2013 ended really well with us being the top on-time UK operator for 13 successive periods!
I think TQMI works hard at keeping a positive relationship going and it is very responsive to enquiries. I appreciate the willingness to discuss and advise instantly by phone.
I would just like to express my sincere thanks for your absolute professionalism and advice. Your attitude and support is the best advert that TQMI needs to generate repeat business in my opinion.
TQMI were recommended to me by Principals of other FE colleges in London who had appreciated their expertise and experience. TQMI’s experience, coupled with their innovative approaches, has accelerated the development of our strategy for excellence, challenged our thinking and continues to help us with its execution. TQMI are helpful, experienced and innovative and it is a joy to work with them.
The TQMI brand image to me is that of a trusted partner that can assist a company in understanding how the business works and give guidance on what has to be done to evolve and change as well as providing the tools to make the change possible.
Through the training and consultancy I have enjoyed in the past, my image of TQMI is of an organisation that is well able to tailor the wider and varied picture of improvement processes to an individual organisation. Given the prevailing view, I particularly appreciated the value placed on the public sector.
Our association with TQMI has been a long and fruitful one and will hopefully continue in the same manner in the future. They are thorough professionals, know their subject very well, understand exactly what the customer requires, always customise accordingly and possess very good training, delivery and interaction skills, good understanding of the cultural mix that exists.
TQMI brand established leading player in the area of EFQM Excellence Model with solid reputation and experienced Consulting portfolio.
TQMI currently have a good reputation and in my view are recognised as suppliers of high quality services and systems in the area of problem solving, facilitation and optioneering techniques.
“Courses like this help people to take a step back, clearly define the problem and come up with a viable solution which will have a more lasting effect.
Digital Retail Company
“The continuous improvement program has been great! I have thoroughly enjoyed all of the modules. It has given me tools to enable me to think out of the box. Having an internal and external mentor has helped me. I am currently in (solution mode) looking forward to delivering the benefits.
TQMI is a creative and results driven training and management consultancy, specialising in Continuous Improvement. We’ve been helping organisations achieve excellence through consulting, coaching and training for over 30 years.
