We are happy to offer 30-days credit on receipt of official Government & Educational purchase orders.
We can also offer 30-days credit to larger businesses and institutions, subject to approval and minimum order values.
All our products are guaranteed for one year, unless otherwise stated.
If a manufacturer is no longer able to supply a replacement product or credit for whatever reason, the limit of our liability will be to supply a replacement product or credit during the first year after the invoice date.
All missing or damaged products must be reported to us immediately in writing, within one business day of receipt. For items damaged in transit, please keep all packaging as this may be required for inspection by the courier company.
You may cancel your order & return the goods to us within seven days of receipt. Under the Distance Selling Regulations, you are required to inform us in writing of your intention to return items before doing so. The items must be unused, in a re-saleable condition, and it is your responsibility to return the goods to us in a safe & if necessary insured manner. For consumer buyers, your refund will be the full purchase cost including standard delivery costs. For business buyers, your refund will be the full purchase cost excluding delivery costs. Charges incurred to us which are non-refundable, such as bank fees or non-reversible card transaction fees, will be excluded from any refund. Items which are customised, built or manufactured specifically for your order, and items which we need to obtain specifically for your order, are returnable only after prior agreement, and will be subject to a restocking fee of up to 25%. Extra charges that we incur at your request, such as upgraded delivery from our suppliers, customs charges and fees, or factory setup fees, will not be refundable. Cancellations of software products will require manufacturer authorisation. You will be refunded within 30 days of the date we receive the goods back from you.
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Credit card payments are made through an external processor such as WorldPay, therefore we do not keep and do not have access to any card information at all. To ensure that your credit/debit card is not being used without your consent, we may validate the details you supply against appropriate third party databases. We do not share any of your information with any other companies.
Any order placed with us will be treated as an offer to purchase. In the majority of cases, everything will go through smoothly, and you will receive your goods on or before the expected date of delivery, as quoted on your confirmation.
We hope that you will be fully satisfied with our products and pleasantly surprised with our service. If in the unfortunate event you are not satisfied please contact us by telephone or post, or email complaints "at" span.com.
COMPANY DETAILS
Unit 19, Red Lion Business Centre, Red Lion Road, Tolworth, Surbiton, Surrey, KT6 7QD, UK
Company : 2910216 UK
Worldspan Communications Ltd are committed to reducing, recyling and reusing resources.
All newly-introduced products on span.com will comply with RoHS.
Products that we have been selling since before RoHS was introduced in July 2006 are not restricted in this way, but the large majority of them are RoHS compliant in any case.
The WEEE Directive aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill. It seeks to achieve this by making producers responsible for financing the collection, treatment, and recovery of waste electrical equipment, and by obliging distributors to allow consumers to return their waste equipment free of charge.
Business customers - bought BEFORE 13/8/2005
'SPAN.COM' is a website and trading name of Worldspan Communications Ltd.
Furthermore, we hold a website identity assurance warranty of $250,000. This means that you are insured for up to $250,000 when relying on the information provided by IdAuthority on this site. The procedure to obtain this authentication is rigorous; full details may be found by clicking on the Corner of Trust in the bottom-right-hand corner of any secure page.
To ensure that your payment card is not used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
Your name, address, phone number & email address are passed to our card processor so your payment can be taken. We do not take or see your card details at any point, as you enter them yourself on their secured internet connection. We then receive confirmation of success or failure of the transaction.
Your name, address, phone number & email address may be required by a Supplier or Manufacturer, in the case of a direct shipment from them, or for the purposes of licensing a software product.
