INTERACT CC LTD

ABOUT INTERACT CC LTD

The people who speak on your behalf are the most important factor in creating value for your company. That’s why we look after them.

Managed by entrepreneurs with a stake in the business

COMPANY

The concept of the company is a ‘hub and spoke’ operation, with a network of regional medium-sized contact centres feeding into a central ‘hub’ in Richmond that takes care of IT, HR, finance, sales, marketing – leaving the centres to focus on running quality contact centre operations.

Each regional centre is led by a local entrepreneur, who enjoys a shareholding in the business and a significant amount of autonomy, underpinning the sense of this being a business in and of the community.

The hub and spoke model employed by Interact facilitates ‘buy-in’ at all levels, in a manner that businesses focusing on larger sites would struggle to achieve. Each site is able to maintain a personal feel in which every member of staff will be known by name by the senior management team.

Company culture

The culture of the company is based on the premise that a successful contact centre operation is all about day to day operational management and getting the detail right. Also, recognising the fact that success comes from the bottom up and cannot simply be imposed.

Our experienced team has 100+ years’ combined experience of helping the world’s leading brands manage award winning customer communication and acquisition campaigns, both in the UK and internationally.