JudgeService helps car dealers improve their customer service by asking customers and potential customers for feedback about the experience. This can be in service, used car sales, new car sales or the bodyshop.
We also publish this customer feedback to help consumers understand the levels of customer satisfaction and recommendation at each dealer.
So in a nutshell we do surveys to help dealers improve customer service and in an ever changing and competitive world and we share that information with consumers to help choose where to buy.
"I'd suggest Jemca Lexus Edgware Road to a friend because the staff are very customer focussed, patient to listen in detail, very helpful too, except for the car wash. The washing of the car needs a look at, as last time when i recieved the car, the VALET SERVICE was'nt done at all which a part of the car delivery. This time again the alloys were not cleaned well, as it should have been which is a bit annoying to do it again."
Our surveys contain detailed questions to help dealers improve the service where they do make mistakes and Motors displays the ratings to help you take the carfuffle out of making a choice of dealer, as well as to be able to read the verbatim reviews of dealers – good or bad.
Consumers rely on online reviews to make purchasing decisions. Consumers expect reviews to be independent and genuine to help them make more informed purchasing decisions.
At JudgeService we have built our reputation as the UK’s most effective automotive online review provider through operating a rigid testimonial publishing criteria to ensure that consumer reviews are totally unbiased and provide an accurate picture of the consumer experience.
All endorsements reflect the endorser’s actual experience and opinion. We don’t use testimonials that make claims about your products or service that we can’t back up with clear evidence.
We publish every ReAct used car sales review, even negative ones, provided they are genuine and lawful. Our customers provide designated internal contacts who are given site of every review directly from JudgeService.
We ensure there is no unreasonable delay before reviews are published, so consumers get the current picture and the business has the opportunity to respond online through our ‘right to reply’ facility which shows their response to the online review. This provides the dealership with the opportunity to resolve the complaint in an open forum and for potential consumers to see how they handle issues generally.
We disclose commercial relationships with businesses that appear on our site.
The number of reviews received and the overall percentage who would recommend provide the basis of the online performance score JudgeService promotes. The average score is calculated and updated constantly and this is shown as a score on the JudgeService website and as a widget on dealer and third party websites.
How we help
Whether you’re using a website to research a product or service, you expect to find customer reviews to help you assess that product or service. JudgeService Research is a specialist in carrying out customer satisfaction and consumer research in the automotive sector.
Find out more on our business site
JudgeService Research Ltd is the UK’s number one provider of car dealer reviews featuring hundred’s of thousands of reviews from customers of some of the best established names in motor retailing. If you would like to know more:
Carbase Lympsham staff were good because they were friendly and helpful, able to offer knowledge based advice on the cars. Went out of their way to check things further for me and generally had a good attitude.
I had a great experience at Carbase Lympsham because friendly helpful service and no one pressures you when you are looking round
The staff at Carbase Lympsham were extremely helpful and explained everything we needed to know. The whole purchasing process was easy and Phil was brilliant - answering any questions we had and I know that I could contact him if we have any problems in the near future. Would highly recommend Carbase Lympsham.
I was pleased with Carbase Lympsham and would recommend them because I have brought my last 4 cars from them, if I have ever had an issue they have always been sincere, transparent, helpful and honest. The sales people are honest and personable and make you feel very comfortable
You can buy a car anywhere but you can't always rely on quality. To have a great turnover over you need reliable sellable cars and I feel carbsse does this. I don't recommend many car yards but these guys I do. Ask for Lee at Lympsham, he'll look after you. Ps.Tell him the aussie guy sent ya lol