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We are Kennedy-Little Associates
Supporting organisations to be EXTRAordinary by developing and designing your staff and customer feedback solutions using surveys, and our exceptional questioning and listening skills to gather insightful feedback to support your business development and growth.
All the people involved in your business have the potential to increase the business growth and success. At KLA we work with you and the many different (stakeholders) groups of people involved in your business to identify ideas for improvement, as well as create ways and opportunities to motivate your staff.
Employees, customers, event participants and volunteers all have their thoughts and ideas about your business. At KLA we will work with you to explore what your staff and customers are thinking about your service so that you can take positive action to deliver the best approach for them to support your business aspirations.
This is your opportunity to explore and understand what your people are thinking about your service, be these staff, customers, participants or volunteers. By having a better understanding of your staff and customer needs, you can take positive action to deliver the best approach for them which will also support and enhance your business aspirations.
Our diagnostic approach includes online surveys designed and delivered specifically to meet your needs, which are benchmarked against others. The surveys are followed up afterwards with one to one discussions and/or focus groups which can help to explore the outcomes from your surveys, provide insightful feedback and understand more clearly what the results are telling you about your strengths as well as identifying opportunities for improvement.
We will work with you to develop your strategy for feedback, interpret the results in a supportive way and then agree actions to help you move forward and become, in the eyes of your staff and customers, EXTRAordinary, thus helping your business to be the best it can be.
"“A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better”.
Who is behind the business?
Anne’s passion for people and their development, analysis and business growth has encouraged her to bring these together and develop her unique approach to helping organisations become EXTRAordinary. No matter what the sector or size of your organisation, you need your people behind (with?) you, whether these are employees, customers, participants or volunteers.
Anne has gained over 20 years of experience in business analytics, business support and the development of people. She is passionate about working with organisations and their people to better understand their thinking and gather their feedback in a positive, confidential way. This (you want a word like discreet or non-threatening here I think to get across your approach – it isn’t aggressive and intimidating) involving approach to questioning enables Feedback Solutions to create a safe and supportive environment for people and organisations to grow and develop together.