Our mission is to offer a consistent and reliable product. Our growing reputation in the industry confirms our dedication to quality and professional service. Satisfied Customers throughout the nation have taken comfort in our commitment and dedication in providing a superb product along with excellent levels of customer service. The raw materials we use are only sourced from the market leaders in their own field. Our timber is from sustainable forests. Our suppliers kiln dry and plane the timber before it is delivered to us.
The fabrics we use are from many of the worlds leading mills and our fillings are supplied to us by the UK’s leading filling manufacturers. All these factors combined, enable us to offer our customers the very best finished product available, that has been individually tested to conform to the UK strict fire regulations. Our products are manufactured in our own factory using both the latest modern technology and machinery combined with the considerable skills of our craftsmen and then delivered direct to our customers in our own fleet of vehicles. Our efficient delivery and after sales services are second to none and our beds are built to last in strict quality controlled environments.
we are currently having temporary problems with our phone systems, for all enquires please contact
Please select an area below that answers some of the most common queries and also to help you get through to the right department. Our offices are open Monday - Thursday 9:30am - 4:30pm, Friday 9:30am - 12:30pm.
For product advice or to make a new order call:
I have a question about a product
If you have any questions regarding our products & services don’t hesitate to call us on:
All orders need to be made through our website, we cannot make payments over the phone, however if you need any help or advice whilst processing your order feel free to contact us on 0800 138 8288.
When you purchase your product through our website you will receive notification of your order and it will be processed by our team, when your item is ready to be shipped on your requested day you will be contacted by email.
I want to order but cant provide a delivery date.
Not a problem, make your order through our website as normal and just leave a comment at checkout, alternatively contact us on: 0800 138 8288 and we can hold your order until you provide a date.
Don’t worry; on the rare occasion our system fails to send a notification, you can contact us using the contact form to request a copy of your order. All we need is your name and we can confirm your order and send you your notification.
You can contact customerservice@bedfactorydirect.co.uk with any queries regarding your delivered product. If your item has been damaged in transit, taking images of the damage and attaching them using Email will help us solve the problem as quickly as possible. Alternatively contact us on: 0800 860 6060.