Kynsale works internationally with clients, and our consulting expertise enables our customers to design and improve the way they engage with their customers. As a result our clients are transforming Customer experiences, enhancing product and service delivery, and implementing improvements in the way they work.
Established in 2006, we provide Consulting expertise and innovative software solutions to enable our clients to be more effective both in the way they operate, and in the services and customer experiences they deliver.
Our work provides insight over customer engagement, and helps to prioritise areas of importance so that informed decisions can be made about change activities. We shape strategy, specify requirements, and redesign operations and customer engagement capabilities to deliver improved ways of working. Our redesign work helps our clients to define and implement changes that enhance product or service delivery, streamlines business operations, and optimises customer experience.
The connectivity between the Customer environment and the way the organisation actually works is a core discipline of our work. It is this approach that provides a robust understanding of the dependencies and impact of change that is essential in any redesign initiative. Our work enables our clients to make informed decisions, and provides an accelerated path to delivering change and realising the associated business benefits.
Our CE capability assessment tools have been developed through numerous client engagements and provide diagnostic tools and frameworks that enable an organisation to achieve a rapid evaluation of their current customer engagement approach and operational capability. In addition they provide a best practice structure with which new capability can be aligned and enhanced, to meet the objectives of the organisation.
We work internationally with clients to help them improve the way they engage with their customers across all types of contact channel. Our expertise helps organisations to identify opportunities for improving customer engagement, and then redesign the way they work to realise the associated benefits.
We provide:
Consulting expertise and business specialists with real world experiences
Solutions designed to help organisations improve their Customer Engagement capability
We provide independent and objective consulting expertise and solutions that are delivering breakthrough results for organisations. We provide insights, enable redesign and facilitate change, providing robust methods to deliver improvements in working practices.
The connectivity between the Customer environment and the way the organisation actually works is a core discipline, and it is this approach that provides a robust understanding of the dependencies and impact of change that is essential in any redesign initiative.
The challenge for every organisation is in maintaining a market differential whilst keeping pace with technology, and customers evolving requirements and expectations. Our objective is to help and empower our clients to keep ahead of the curve by adopting best practice and innovative approaches that enhance their engagement capability. It is this approach that is helping our clients to improve business operational capability, improve service delivery, and optimise customer experience.
Customer Engagement encompasses the activity of engagement, and how Customers engage with a company, a brand or each other. The initiative for engagement can be company led, or customer led, and takes place across all different types of contact channel.
A customer’s degree of engagement with a company or brand is strengthened by positive experiences. Organisations recognise that Customers have more choices than ever, and market and technology changes have continued to dilute Customer Loyalty. Customer Engagement, if carried out effectively has been proven to strengthen Customer Loyalty, and Customer Experience. It is in every organisations interest to optimise the way they engage and interact with their Customers across the Customer lifecycle.
In many instances, the challenge for an organisation is in being able to continue to improve its capability to engage effectively. By Redesigning Customer Engagement in a way that considers both the Customer aspects, and the way the organisation actually works (the operating model), it is possible to understand the dependencies and impact of change, and create a more effective way of working that strengthens Customer engagement. As a result an organisation can streamline business operations, and optimise the Customer experience in a tangible way that delivers improved financial performance.
At Kynsale we have developed an innovative culture and a collaborative approach, and we encourage our customers, partners and friends to participate in our journey. We believe in building highly collaborative working relationships with our clients and value their interaction and feedback.
We provide consulting expertise, assessment tools, software and services for organisations, and our work is based on robust methods. We enable our clients to make informed decisions, and provide guidance on an accelerated path to delivering change and realising the associated business benefits.
Our consultant's have real world experience and their expertise ensures they are always conscious of the need to understand each client's unique circumstances, environment and objectives when considering improvement initiatives. It is this approach that allows us to provide solutions relevant for each client organisation we work with.