Please see below for some of Upgrade Bikes Limited’s (hereafter referred to as Upgrade) basic terms and conditions. All goods are supplied subject to Upgrade’s Full Terms and Conditions. A full list of terms and conditions is available upon request.
Any order received at Upgrade by a representative of a Customer’s business is deemed valid and Upgrade’s terms and conditions therefore apply. Where possible Upgrade will despatch orders on the day of ordering, however this may not always be possible. Orders are packed in the order that Upgrade receives them, so please try to place orders as early as possible. Generally orders need to be placed before 2:30pm in order to be despatched on the same day. Where orders are needed urgently please advise at the time of ordering and we will do what we can to meet your needs.
All UK orders are despatched by courier or Recorded Royal Mail. We are unable to deliver to any address other than that of the trade account.
All prices quoted are subject to change or alteration without prior notice (errors and omissions excepted) and sometimes there maybe errors, for which we apologise in advance.
Back orders are not shipped carriage free; unless they exceed £100 trade value (excluding VAT). Items that are out of stock will be placed on a separate back order. Wherever possible, Upgrade will inform you at the time of ordering if a product is out of stock. Upgrade will ship the back order to you as soon as possible. Upgrade will not ship anything without first checking with you that you still need the product or if you need anything else.
All returns are at the sender’s expense. Upgrade Bikes will not arrange or pay for collection of goods to be returned. Returns will only be accepted with a valid returns number. Please contact Upgrade directly for a return authorization number. In the event of a warranty claim; please contact our warranty department to get a return authorisation number, only then may goods be returned to Upgrade. Do not replace or credit any products to your customer, before returning the product to Upgrade.
Upgrade will endeavour to deal with warranty issues within 48hrs of Upgrade receiving the product.
Upgrade representatives and sales representatives are not authorized to collect goods, give return numbers, authorize credit or replacement of product
The warranty does not cover normal wear and tear. (i.e. bearings. accidents, abuse, neglect, improper assembly (such as crossed bottom bracket threads), poor maintenance or installation of parts and accessories not originally intended for, or compatible with the bicycle as sold are also not covered by this limited warranty. The fitting of suspension forks with travel longer than the recommended maximum will also invalidate the warranty. (Please refer to the website of the brand in question) This Warranty does not cover any bending, creasing or twisting of the frame, this is considered as ‘crash damage’ caused through rider abuse or as the result of crashing. However this may be covered by our ‘accidental damage offer’ please see website or contact us direct for more details. Upgrade bikes Ltd reserve the right not to warranty bicycles, frames or components which in their opinion have been used for riding conditions outside the limits indicated for each model. These limits are also normally shown on the usage chart. (Please refer to the website of the brand in question)
It is important that your customer’s keep their warranty card and their original receipt as a record of ownership in the case of a potential claim and always consult initially with you (the dealer) direct not Upgrade. Proof of purchase is a condition precedent to coverage under the warranty. Failure to prove purchasing the product will result in the negation of the warranty.
The warranty only covers the original purchaser of the product and is not transferable.
From time to time, products may be made available only through limited distribution. This is dependent upon the requirements of the brand and the ability of the supply chain to meet demand.
Unfortunately not, we're a wholesaler and distributor only and not a retail outlet. However, we are a friendly bunch and welcome contact by post, email, phone or fax.
Where can I buy products distributed by Upgrade Bikes?
Most UK bicycle retailers are able to get product for you. While many will have product in stock, some will be happy to order it in for you. Just ask your LBS (Local Bike Shop) to give us a call. If you're stuck, email us or check out our dealer locator at the top left of this page.
Normally at this point we waffle on about what fantastic brands we distribute, our improved stock holding, our investment in websites, the great team we have, how much we cycle and how optimistic and excited we are about the next year. We won’t do that but needless to say it is all true.
However we are keen to let you know that we aren’t standing still and will continue to offer UK riders the best possible products at competitive prices, either from our own in-house brands (DMR and Kinesis UK) or from any of the other brands that we distribute (Lezyne, ISM, Pivot, Reynolds etc) and all with great service, from the moment you initially place an order right through to after sales service and when necessary warranty issues and returns.
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