HCL is a family run business and our family values are the key to our success in growing and developing our workforce to meet the needs of our service users.
HCL was established in April 1994 in Liverpool. The company was created by the current Managing Director, Karen Caffrey, an RGN and former Practice Nurse and District Nurse. Karen set out to provide service users with the choice to remain in their own homes for as long as possible, promoting independence and healthy lifestyle choices.
Our main purpose is to provide domiciliary care to adults over the age of 18 years of age. We supply high quality multi-skilled staff to support clients with a wide range of needs in their own homes. This can range from minimal support with cooking and cleaning to more intensive care, including rehabilitation and home from hospital care for people with long term medical conditions including Alzheimer’s disease, dementia and stroke and palliative end of life care.
We have a dedicated review team who support our care workers in the community to deliver and maintain high quality care and support at all times with regular supervision and on the job training. Our review officers in the community liaise with care managers, community nurses and other members of the multi-disciplinary team to ensure that we provide a person centred approach to service delivery.
Karen is a former RGN/Practice Nurse and District Nurse with over 35 years’ experience in health and social care. She is Chair of the Association of Liverpool Domiciliary Providers Forum and Director of Liverpool Home Care Providers Community Interest Group. In addition, Karen is a member of both the Health First Team Advisory Board and Liverpool Health and Social Care Champions Board.
IOSH Certficate, NVQ Level 4 in Domiciliary Care, Assessor Award D32 33, Advanced GNVQ in Business & Finance.
WE ARE A PREFERRED PROVIDER
HCL is a preferred provider of the Help to Live at Home Contract on behalf of Liverpool City Council and are registered with Care Quality Commission (CQC) as a Domiciliary Care Service Provider.