Our clients believe we are their ideal partner to deliver measurable improvements in service quality, customer experience and compliance for the following reasons:
Achievement of tangible business results
BPA has specialised in this activity on a global basis for 25 years. Our clients are reassured that they are dealing with a reputable company with a wide knowledge gained across many business sectors, including some of the world's biggest brands.
Our independent quality monitoring and evaluation solutions help support our clients in delivering regulatory and compliance objectives and check knowledge transfer and accuracy.
Every client's business is unique, so we work with them to tailor our services to meet their specific business models and key drivers. Through ongoing dialogue, we ensure that the flow of information, feedback, actionable insight, and reporting solutions provide our clients with the tangible information needed to achieve their aims and enhance customer engagement.
We provide practical, common sense, training and development support directly linked to enhancing the performance of individuals involved in engaging with customers.
If you’d like to know more about BPA Quality, the services we offer and the way we’ve helped revolutionise our clients’ Quality programmes – and how we could help you – download our brochure or get in touch
Ready to enhance your customer experience, drive improvement and deliver results? Then ask us how we can help.
BPA Corporate Facilitation Ltd, First floor, Milford House, Pynes Hill, Exeter, Devon EX2 5AZ
David is one of the BPA's founders, setting up the company with the aim of reinvigorating the training and development of contact centre staff.
Lisa helped drive BPA UK's activities forward into the global market, introducing multicultural, multi-language capabilities to our offering.
Alex is responsible for the overall performance and operational excellence of the business, and has played a vital part in our growth.
We have the knowledge, experience and insights to understand and support your goals and deliver the right Managed Quality Assurance Services solutions for your business.
Jeff ensures that BPA Quality has the right technology and infrastructure to facilitate the delivery of excellent products and services to its customers.
Silke looks after the day-to-day accounts and financial management of the company.
David is one of the founding partners in BPA. The company was originally formed by a group of like-minded people, all with backgrounds in contact centre management. Their desire was to break the mould of traditional approaches to training and development of contact centre personnel which involved providing practical solutions rather than often unsubstantiated theories of what influenced customers.
David's background has been in contact centre management and field sales. Prior to founding BPA, David was Director of Sales Training for the UK rail company InterCity which was the springboard into developing his extensive global experience in the training and contact centre development.
Since founding BPA David has worked with blue chip companies globally helping them to take innovative approaches to developing customer engagement strategies.
A native New Yorker, Lisa helped to bring the first international flavour to BPA. Lisa was instrumental in expanding BPA UK activities into a multicultural, multi-language entity. She has significant experience of working throughout Europe and has worked extensively with major organisations within Scandinavia.
Passionate about applying learnings from world-class client programmes to help organisations and people identify and unlock their full potential, he believes high performance is a natural output of an engaged business and workforce, and that a positive high-challenge / high support culture is critical to this.
A strong operational background with a pragmatic hands-on approach founded on delivering results for Clients in the real world operational environment, Alex has created long term partnerships with Clients at strategic and operational level by delivering business changing results and ROI, sharing knowledge and insight and working closely to achieve trusted partner status.
Andrew Mutch Joined BPA Quality in September 2014 with a remit to grow the business and place BPA Quality firmly in the number one position for contact centre quality solutions. With a highly detailed knowledge of all aspects of contact centre operations and customer engagement strategy, Andrew is passionate about creating solutions that drive performance improvement, delight customers and deliver a significant return on investment.
Jeff joined BPA in 2013 and has been instrumental in delivering positive changes to help drive company growth and efficiencies whilst maintaining secure, resilient information systems.
Judith Yates joined BPA Quality in February 2015, following a previous 12 month period of working for the business on a consultancy basis. She has responsibility for the strategic direction of HR for the business and accountability for the commercial impact of HR on the overall business goals of the organisation.
John has been with BPA Quality for nearly 10 years. He was initially employed as a Sales Executive, prospecting for new business. Within a year, he was promoted to Sales Manager, where he secured a number of new accounts including Samsung, Stena Line, Nissan, Which?, Honda and many other global brands.