Travel & Leisure Group are a financially sound international timeshare resale broker who have steadily consolidated and expanded their business throughout the world. Represented now in many countries, their main function is to sell timeshare direct to the consumer at a saving of thousands of pounds.
The management and staff at Travel & Leisure Group have many years experience in timeshare and the company reputation is well known throughout the world. Major timeshare exchange companies are first to recognise the Travel & Leisure Group as the company you can trust.
Travel & Leisure Group are the longest running timeshare resale broker in Europe (established in 1992) and one of the most respected timeshare resale companies in the industry. Travel & Leisure Group has built its reputation on personal service, customer care and we know we are the best. . . our clients tell us.
TRI – A property investment company with a large portfolio in London.
At Travel & Leisure Group we like to treat our customers as human beings and not as a number, and we also like to reciprocate this ethos with our clients. Below is a summary of the company, it’s staff and departments.
Maria Mills-Farinas, Managing Director, graduated from Toulouse University in France. She worked for large multinational corporations such as The Ever Ready Company (Great Britain) Limited and G.I.C. (General Instrument Corporation) in a management capacity.
Primarily from a finance and management background with sound knowledge of law and legal matters, in 1992 she set up Travel & Leisure Group with her partner John Hepplewhite, now deceased, and they both brought the company to where it is today, a very successful international organisation and the largest independent Timeshare Reseller in Europe and the East.
(Company Secretary)
Peter Mills, retired Company Secretary and Maria’s husband, spent his early years with ICL selling mainframe computers, but after an unfortunate motoring accident he moved into administration with Air Products and Chemicals Incorporated.
He spent eighteen years filling various management roles before moving to head office in Surrey in a national administration role. After a reorganisation that did not suit him, he joined John and Maria as Company Secretary part-time looking after the accounts and legal matters.
However, the fast company growth soon required that he join full time and he was head of the Legal and Finance department for over fifteen years, incorporating Travel & Leisure Group conveyancing and brokerage services and TRI property investment company. His background in sales combined with accountancy brought a wealth of knowledge to the business that is still part of our practices today.
Peter now provides advice to the company on an ad hoc basis.
John has been with the company since 2012 and has helped strengthen our relationships with resorts, trustees and management as well as the vendors and purchasers. Part of the senior management team and a key decision maker within the company.
Sarah joined us in early 2013 as our Operations Manager. She has over twenty years experience in the timeshare resale industry and previously worked with the former Managing Director for RCI Europe and South East Asia. Sarah is an integral part of the senior management team and holds a key position within our company.
Part of her role is to oversee the smooth running of the company operations ensuring the procedures and policies are followed. She has a keen interest in timeshare rentals and is spearheading the overhaul of our rental program. Strong customer services experience and her versatility within the resale industry greatly assists Sarah in her role.
Kellie Hammond and her sales team are dedicated to providing you with the highest quality service and achieving the best possible results for you. Coming from a sales background, Kellie has been with the company since 1998 and her knowledge of Timeshare ensures that her sales team are able to provide the best possible advice and service. Kellie also manages the foreign desks for France, Germany, Italy and Spain.
Our administration and conveyancing department, headed by John Pearce, ensures the smooth running of the administrative side of the business.
Adam Leitch, with the company for over twenty years, has a strong background in IT, administration and web development and works with the Managing Director on the various Company Charity projects.
Our dedicated Customer Helpline provides clients with the reassurance that we are here for them.
You are welcome to contact us, come and visit us any time during normal office hours (Monday – Thursday 9am-8pm, Friday 9am-5pm). We are easily located on the A131 on route to Sudbury town centre.
and we will help you.
“Many customer satisfaction surveys give customers the opportunity to provide comments. Evaluating each comment as
it is returned will be helpful in understanding the needs of individual customers”
According to the many business guru’s and to many more successful companies, the key to success lies not only in having a good product, but also in being able to provide the customer with the level of service they desire. After all sales are vital to a business, so shouldn’t you take care of the customer.
You need a reliable way of managing your customers and ensuring that you are delivering the right level of customer service. As a company that prides itself in customer satisfaction, we like to show what our customers think of us.
We would like to thank all our clients who took the time to write to us with their comments and testimonials about the standard of services they received. We pride ourselves on the quality of service we provide but it is most gratifying to receive so many wonderful statements from our buyers and sellers.
Congratulations Mr & Mrs Carrington, your cheque for £100 is making its way to you.
Welcome to our company brochures page, please find a selection of our literature below which include how we operate and our additional guarantee.