We are a UK leader
ICS already connects some of the most respected brands with their customers by providing Debt Recovery & Ledger Management services, CRM, back-office and other specialised services to ensure consistently positive customer interaction. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand.
By attracting and retaining the best people we provide the best working environment to inspire our teams. We know happy employees are more engaged to make a better experience that drives higher customer satisfaction, retention, but overall deliver results.
delivers an adaptable alternative for the typical CRM solution: we can quickly increase capacity, quality and performance without any additional capital expense or management overhead. It’s the quickest, easiest and most cost-effective way to gain a competitive advantage through an improved customer experience platform. As we are able to offer end to end life cycle of the customer journey. From the initial call, to fully outsourced postal services, SMS Campaigns, payment gateways and online customer service interaction.
We provide the necessary resources and capabilities without incurring upfront investment costs, months of development and training time or risky technology implementation.
Integrated Contact Solutions Ltd is authorised and regulated by the Financial Conduct Authority with firm reference number: 754982
Using market leading collections systems we are able to offer a fully customised service tailored to individual client needs. All can be tailored to match your own branding should you require.
, we are highly incentivised to collect on your outstanding accounts.
We simply charge commissionable rates which are agreed prior on monies collected.
This service provides real-time account information directly from our leading database systems, whilst the bespoke technology safeguards assure only the account details assigned to the customer’s login are accessible.
Thank you for your interest in the services Integrated Contact Solutions can provide:
Have ICS Ltd engage in the RFI/RFP process for opportunities within your company.
We are already servicing over 40,000 live accounts from numerous industries. Contact us to see how we can help improve your revenue streams whilst cutting your operational overhead charges. Please provide as much detail in your message that you are happy to share with us at this stage. A member of our sales team will reach out to you shortly.