We are results-driven
All our campaigns are focused on delivering results that will build your business and we won’t settle for anything less. We provide all our clients with expert market knowledge based on experience, expertise and industry insight.
We are completely integrated
Our team are talented, qualified and experienced in all the marketing disciplines you would expect, from a dedicated and knowelable contact centre to brand design, web design, search engine marketing, promotional goods, reporting and business intelligence. We’re all under one roof, so we can ensure your campaigns are seamless in execution. We’ve been helping organisations grow for more than 12 years and we’re still just as passionate about that goal today..
Keeping your workshop busy is our business.
On average, our clients returned between £14 and £40 for every £1 they spent with us in 2015. With timely, professional calls from our manufacturer trained operatives, we can book either direct into your DMS or work to current lead times. By calling outside of business hours, we guarantee the best contact rate whilst speaking to your customers at their convenience. In addition, any upsells or seasonal campaigns are introduced on the call to help increase your average invoice value.We’ll dedicate a team to your dealership and work closely with your service department to manage the booking process. With the support of your Account Manager, we’ll regularly meet to review conversions, team feedback, analyse lost sales and suggest ways of further increasing the return on your investment with Bamboo. Our live reporting suite allows you to react to lost sales, data quality issues and customer feedback as well as giving you access to all call recordings. We’ve got a proven track record for increasing workshop business for our clients. Contact us today for a no obligation trial. Sales Campaigns and Lead Generation
Generating new customers is hard won. Our specialist Sales Operatives will identify immediate sales appointments and pipeline leads to enable your Sales team to focus on generating sales rather than trawling through mounds of data.Typically, we generate 9% appointments and 10% vehicle leads on the back of a sales campaign as well as service and parts leads.Also, our creative team are on hand to support your sales event with POS material, invitations (both DM and HTML e-mailers), SMS, on-line booking forms and much more to help make your campaign a success. To discuss your lead generation activity, contact us today on 01905 670 870 or email [email protected]
By consistently following up customers to book their deferred work in, we’ll help to keep your workshop activethroughout the year.Service Plans and extended Warranties
Customers are keeping their vehicles for longer fact. Extended warranties and service plans are effective tools for retaining a customer throughout the life of their vehicle though as with any marketing activity, it can be difficult to manage retention programmes in house. Working to your brief, our advisors will actively sell service plans and extended warranties to keep customers coming back to your service departments. Our staff are fully trained by providers of manufacturer and dealer systems and are able to complete the entire process to include setting up Direct Debits and fulfilling the agreements by post. Talk to us today about setting up a trial campaign to help secure your workshop business.Mystery Shop & CSI
Customer satisfaction encourages growth, repeat purchase and profitability. That’s why mystery shop programmes are invaluable for testing what your customers experience when they deal with your business or your sales channels, and assists with gaining an insight into the customers perception of your products and services – or of course, those of your competitors.
Our expert advisors carry out telephone mystery shops to provide data around product and service knowledge, staff performance and interaction. We’ll design the programme around your requirements and as you’ll have access to every detail of the call, you’ll know how specific inquiries are handled by your team. Results from our last benchmarking campaign resulted in our client’s sales force being retrained and re-motivated, with a new focus on the competitive nature and true benefits of the product. Extending the lifetime value of their customers significantly increased earnings. Talk to us today to set up a no obligation trial 01905 670870 or e-mail [email protected]
Knowing your market’s needs, size and competition not only identifies new opportunities but helps minimise risk and guide your most important strategic decisions. We’ve carried out market research campaigns for both dealerships and manufacturers, focusing on a whole host of areas, including: market segmentation, new product research, customer satisfaction as well as loyalty, and sales and demand forecasting. With the data captured through our tailored research programmes, we’ll help create benchmarks for your business and allow for better tracking of your company’s progress. With access to our industry leading \”real time\” reporting and analysis software you can view the progress of your research as it happens. This enables you to react before it’s too late, and even listen to immediate feedback provided by research subjects. Our last research campaign enabled our client to re-engage with and retain lapsed and dissatisfied customers, alter the approach to existing customers and help develop new internal communications tools.
There’s nothing worse than your call being left on hold or not being answered at all. Our inbound team will strip out ineffective calls to your dealership. This will not only allow us to capture every business opportunity but allow your team to focus on customers at the front end.Your dedicated team will answer calls, promote any upsells and if we can’t deal with the query, we’ll transfer it through to the relevant person at the dealership and in every case, an e-mail will be sent to your team with details of the call. If we’re working in your system, as soon as the call is answered, the customer’s details will populate on screen, saving time from the customers point of view.From managing your complete inbound line, through to handling inbound bookings only, your team are on hand to support as and when you need it.
