We can develop and provide training for any IT Software or Toolsets as per your design and requirements.
We can provide training of your tools, processes (such as Problem Root Cause workshops, role play) or working instructions. We can also provide advise on how to improve communications with Customers and End Users through reporting, or building communications plans and deveoping a Marketing mindset in IT!
We can work alongside your IT staff to motivate and encourage new ways of working, helping unify global teams and work together more positively and efficiently.
We can help to identify ways of improving the way IT staff are managed using structured approaches to help motivate staff and managers in your new world if your organisation are looking to change your leadership approach as part of moving to a more "collaborative" maturity level.
We can develop and carry out training programmes whether it be a specific product training programme or ITIL workshops.
We dispel the myths of SLAs, they are not hard and we love them! SLA models that are written in plain business language and are meaningful to report on will help build a trusting relationship with your customer with which to build future improvements collaboratively.
We can identify reporting models to show the areas that you are doing great in (there is always something great IT are doing!) to your customers. IT are bad at selling themselves!
We can help advise on improving customer communications such as via User Portal design, newsletters, forums and user groups, your
We can help you to implement
between your internal teams to help understand and improve the ways of working and improve delivery of your SLAs to your end users and/or customers.
We can help you to embed new teams and processes and ways of working between teams. We have lots of experience working within Global Operational teams internal and external and understand the complex challenges this can bring.
