Our mission is: To create flow the way you need it
We are driven by our vision, where we see: A world where pump reliability is paramount.
Reliability – we are reliable, delivering right first time and on time saving our customers time and hassle, and our systems prove reliable over the long term, so customers have uninterrupted and therefore profitable operations
Integrity – we are dedicated to making a fair and positive impact on all those with whom we interact
Honesty – we are open with information, we explain what we are doing and why, and we embrace change knowing that we need to keep learning all the time
The reason Dura Pump exists is to keep people safe and comfortable, and to make organisations run better.
We do this by making systems run better through deep expertise in pumps.
We currently operate in a tightly controlled geographic area within the UK. This is so that we can consistently live up to our high standards of speed of response, and quality service provided by our own highly-trained engineers.
We have strong relationships with all the world’s major suppliers of pumps and ancillary products, so you have access to absolutely anything you might need.
Our investment in the latest diagnostic and analysis software helps us to design you the most accurate and long-lasting solution, and we consistently train our engineers so you benefit from the latest and most effective methods.
Caring for the environment is an integral part of our lives. We operate a strict environmental policy and demonstrate responsible management in our own business. We enable our customers to reduce their dependence on energy by offering Optimise-it, a specialist environmental service.
We aim to give you a worry-free time, from when you enquire, through placing your order, during the work itself and by making sure that the financial transaction is straightforward.
We greatly value customer loyalty, and rely on repeat business from loyal customers; we will do everything to maintain and build our relationship with you.
The team at Dura Pump are great believers in helping people. The charities that we support have been carefully selected to ensure the maximum amount of support actually reaches those in most need.