Analyse the customer experience and start making effort reducing decisions based on in depth BI for conversion, cost reduction and customer satisfaction.
Salesforce tells you what your business knows
Salesforce is a CRM like no other. Led by innovation, it can show you everything about your business and empower you to change and grow.
But what about the gaps in the customer experience which Salesforce cannot see? Nanorep’s integration to Salesforce identifies and understands your customers’ expectations and helps to build in the gaps in your knowledge, ensuring the customer experience is rich and complete.
Agent led support tools ensure that new and seasonal agents have access to knowledge with the minimum of effort, creating consistent messaging across the entire business and satisfied customers regardless of which channel they contact you in.
Dramatically improve agent productivity by providing professional knowledge right in the agent console.
“Maidstone Borough Council are very happy with the results that we are seeing from using the CartAssist solution.
“The CartAssist platform has enabled more of our customers to find the information they need to complete orders online without having to contact our customer service team with basic queries. This has reduced online escalations by around 15%, allowing our customer service team to spend more time adding value to our customers who need our help and advice rather than answering simple repetitive queries”.
To find out more about how CartAssist could help you with contact deflection, why not
“The CartAssist platform has enabled more of our customers to nd the information they need to complete orders online without having to contact our customer service team with basic queries. This has reduced online escalations by around 15%, allowing our customer service team to spend more time adding value to our customers who need our help and advice rather than answering simple repetitive queries”.
To provide a self-service solution which offered real-time support for low complexity “discovery” type queries which would then both increase the chance to convert sales whilst providing contact deflection of unnecessary, profit eroding escalations to the support centre.
Up to 10% increase in support agent productivity