By applying Understanding & Learning you learn consciously to give and receive feedback on team and personal activities to continuously improve and learn from each other. Together with your colleagues you discuss several ways of working. Solutions are found within the teams and focus on the day-to-day working activities. Doing this, there’s support for the solutions, you get result immediately, and you enjoy working even more.
The company I work for has never performed better since we took an Understanding and Learning approach to our daily tasks.
John Shields, Team Manager, Webhelp, UK
Their motivation, non-stop enthusiasm and focus was extremely inspirational to me. Their commitment to players development helped me realise that anything is possible.
Richard brings a wealth of organisational change management and leadership experience to the table. Through our engagement with his company we evolved our delivery teams into an engaging, connected and truly customer focused organization.
Employee satisfaction improvements along with leading business metrics improved significantly following our adoption of Understanding & Learning practices.
The services Understanding & Learning provide are strategic with a very personal touch. They made a real difference to achieving organisation objectives. They show you how to engage team players in the change process and have been innovative, inspirational and offer practical down-to-earth advice.
I can't think of a company that wouldn't benefit from taking the Understanding & Learning approach.
The building blocks of Understanding & Learning find their origin in emotional and social insights, stimulating personal growth and team development. it helps create trusting relationships and an environment in which exclusive private skills can express themselves to the benefit of the team and the customers.
The principles can be applied quickly and can be understood by everybody in your business very easily. After a couple of years of leading a team where the Understanding and Learning process was fully embedded, I could honestly not imagine working in any other way.
Business Information Manager, Capital S.M.A.R.T, Australia
Change for our business and improvement in our teams…
Richard is a visionary leader who has delivered significant change for our business and improvement in our teams. I have loved having the chance to work with Richard! Successfully launching our social media in 2012 to be ranked 2nd best overall in a national benchmarking programme in 2014 is definitely a highlight of my career to date. Richard's insight into the power of teams working together to achieve great things is definitely something I will learn from and take with me in the future.
Social Business Manager, Affinity Water, UK
Ideas on how you can transform any part of your business…
This is thought-provoking and will give you ideas on how you can transform any part of your business, be it through improving productivity, reducing costs, increasing customer loyalty or connecting your teams to work more effectively.
He has provided fantastic insight on how to deliver best in class customer service, while at the same time remaining approachable and engaging whether talking to Advisors, Heads of Customer Service or Directors. I have learned a huge amount from him."
Understanding & Learning helped to create an atmosphere where employees, right across the company, put the customer at the centre of their activities, took responsibility to resolve their own problems and looked for ways to continually improve services.
The awards Orange Netherlands won for Customer Service were I am sure, greatly due to U&L. I would recommend the methods to any company.
Understanding & Learning has empowered teams to take control, highlight to the business where improvements are required and focus on a culture of seeing things though the customer’s eyes.
His people and customer-focused approach was inspiring, innovative and engaging. He had an immediate impact on our performance and his methods genuinely engage people and teams in the purpose and the priorities of the business.
Understanding & Learning -Keeping the Human Factor Alive in the Digital Age
Understanding & Learning transformed my team into a collaborative and supportive group of individuals who delivered time and time again. My management style adapted and it was easy to lead by example as the results spoke for themselves. We scored the highest in the employee engagement survey, a proud moment. They understood their objectives and exactly how they were contributing to them, as well as being able to release their full potential week in, week out. Other teams in the business would comment on how positive and enthusiastic my team was and would come to us and our team meetings to learn how we did it!
Head of Service, Webhelp, UK
Helped us to stop and think
“I feel the work Richard has done has really helped us stop & think and pragmatically collate the data we require to improve our business. Richard has provided us with tools that will support us on this journey and his support has been second to none. I genuinely believe we could not have done this without Richard.”
