Having worked for one of the UK’s most successful sales retailers for 18 years, performing a number of varied roles ranging across sales and operational functions, Mark has developed a wide and varied skill set. Contributing to numerous company wide initiatives and projects, whilst also supporting several new initiatives, he transformed the customer journey and experience within the business.
For the past 4 years, Mark has been responsible for driving performance across 50 stores within the South. During this time he has developed highly engaged teams consistently delivering outstanding results, both from a sales and customer perspective. Mark passionately believes high performance should be fun and applies this philosophy to deliver engaging and informative coaching sessions.
With his automotive experience working for prestige and volume brands, Charlie has a strong understanding of manufacturers expectations and customer needs. Charlie has also worked as a Sales Executive for a large PLC Telecoms Company where he was involved in selling high-tech communication systems. With his extensive knowledge of sales and sales processes, he is able to create fresh and exciting ideas for his delegates.
Ashley has spent the last 15 years in management & leadership roles; coaching, supporting and developing teams to increase service levels while putting the customer first. He has transformed the customer journey by optimising digital channels and led significant growth in financial businesses for 2 major telecommunication companies. Prior to this he held senior multichannel and divisional roles for High Street brands, nationally across the UK and Ireland.
Ashley has a passion for delivering excellence in team engagement, leadership skills and improving business growth and customer loyalty. His aim is to provide clients with a fun and exciting experience, offering them world class training with fantastic results.
Training should be challenging, fun and engaging at the same time, delivering value in experiences and business enrichment. Ashley includes different industry experiences in his training with a wide and varied training agenda.
Steve’s experience spans 20 years in the retail industry from customer service to sales. He was very quickly fast tracked to Manager during the early part of his career and was responsible for training and developing Salespeople to drive performance, provide great customer service and increase customer retention.
In recent years, Steve held a Regional Manager’s role and was responsible for launching new products to market, developing regional plans, managing change and training new systems and processes. For the last 3 years his region was nominated Region of the Year.
Hayward & Partners provide workplace Sales Training for the Automotive Industry throughout the UK. We pride ourselves in being one of the market leaders specializing in Prospecting and Showroom Appointment Training, having an excellent track record for achieving results and a great return on investment.
In addition, we provide Training for Events, Constant Team Coaching and tailor made bespoke training to meet your changing needs. We work with your Sales Teams to enhance Dealer's and Manufacturer's processes.
