Nerys took time and care to understand our business and its growth targets, she also challenged our thinking with useful questions. She shared valuable techniques with us, helping align our business development activity with our strategic goals. All in all a very useful session and one we hope to repeat regularly in order to keep us on track!
Nerys is committed to delivering exceptional customer service to her clients and is always prepared to go the extra mile for them. During my time working with Nerys she always approached each aspect of our contract in a professional and timely manner, ensuring that our service provided good value for money.
During my time as the TENA Marketing Manager I appointed Nerys (Account Director) and her team as 3rd party business partners to manage the TENA Direct callcentre / online business. Nerys is a very diligent and professional team leader who can both follow a brief and deliver results but is also able to spot opportunities for the businesses such as operating efficiencies, customer service improvements etc. I found Nerys to be a very positive, enthusiastic Acc Director who without doubt helped to develop the brand and move us to the next level.
I was responsible for all Train to Gain IT and Service Desk at the Learning and Skills Council / Skills Funding Agency and I wanted to bring in smaller, more agile suppliers and so took a risk with Broad system . It was a risk that paid off, mainly thanks to Nerys. Nerys made Broad system match the services we were receiving from our Tier 1 suppliers and I never worried about the service. Train to Gain was England-wide, involving a complex number of brokers, providers and colleges and as the Senior Client Manager Nerys made many of my issues go away and I built great trust in Nerys
I have always found Nerys to be a highly committed, professional who will strive to go that extra mile to ensure that her operation was performing at its optimum in delivering value to her clients. Her attention to detail meant that every option was explored, every opportunity exploited to the full. Added to which Nerys is a straightforward, easy person to do business with.
Nerys was a star player right from when she joined Ready call. I immediately saw her sales potential and knew we had the makings of an excellent team player. Nery's is organized, methodical and a credit to the sales industry.
I worked with Nerys for around 3 years. She had a huge amount of energy and enthusiasm and always demonstrated excellent client engagement skills and was always on top of the client services she was responsible for across the channels these were delivered through. Nerys was committed to doing the right thing, was a glass half full type of person and was fun to work with.
Nerys recruited me to join her team at The Listening Company. She was my manager from 2002 – 2004. Nerys was responsible for the set up and day to day delivery of the Volkswagen account, a flagship account at TLC. Nerys was a great Manager with real passion and enthusiasm for top quality delivery. She fostered a wonderful team of people who were loyal, happy, knowledgeable and productive. Nerys set the bar high in terms of high quality delivery for the client and expertly managed complex client and supplier relationships to ensure good value for all.
I’ve known Nerys for 7 years, when she first employed me to work with her at Call Credit in 2008. Whilst working with Nerys on one of our key clients, P & G, I was able to achieve 100% of my Revenue Targets for 2012. She knew my end goal and worked with me to ensure I thought strategically about how I would get there (whilst giving me the confidence that I would be able to achieve it). Nerys help me understand what drove me and what drives others which enables me to confidently work towards achieving my objectives. She has energy and enthusiasm like no other and she injects that into everyone she meets.
Nerys is an astute Account Director with an excellent eye for detail and an exceptional focus on customer engagement. Nerys brings to the table a wealth of experience across a range of sectors, and in doing so, is able to demonstrate a sound understanding of customer management best practice. Never short of an idea or recommendation, Nerys is able to add significant value to any project or operation.
Nerys is a committed, passionate, intelligent and totally focused individual. I worked alongside Nerys within the same organization and quickly identified her as a key influencer across the business. She has since moved on and now provides services to my company - as ever she is tenacious and driven to getting the desired result. An asset to any team and a master of getting the job done.
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