The Eye Veterinary Clinic Ltd is a dedicated Veterinary Ophthalmology Referral Practice.
Eye Veterinary Clinic has the facilities to provide our patients with a first class service. Backed up by a professional team of Veterinary Surgeons, Veterinary Nurses and Administrative Staff, we provide the highest level of care and treatment for a wide variety of eye conditions in animals.
Eye Veterinary Clinic sees patients referred by their first opinion or local vet. If you feel that your pet may benefit from referral to us then do discuss it with your own vet who is welcome to ring us in advance to discuss the problem.
We are happy to provide repeat prescriptions for animals under our care according to the patient’s individual treatment plan. The general policy of this practice is to re-assess every patient requiring repeat prescriptions at least on a six-monthly basis but this may vary with individual circumstances. A standard re-examination fee will be charged for the re-assessment.
In accordance with the Royal College of Veterinary Surgeons’ guidelines and in the interest of animal welfare and our own protection, case records and diagnostic imaging documents are the property of, and shall be retained by, Eye Veterinary Clinic. In the event of supersession or further referral, copies together with a relevant clinical history will be passed upon request to the veterinary surgeon participating in the care of the patient or taking over the case. A charge may be made for providing copies of diagnostic imaging documents. Photographs obtained during consultation and treatment may be used for scientific publications teaching of veterinary ophthalmology.
The veterinary surgeon/client relationship is founded on trust, and in normal circumstances we will not disclose to any third party any information about a client or their animal either given by the client, or revealed by clinical examination or by post-mortem examination. Permission to pass on confidential information may be express or implied. Express permission may be either verbal or in writing, usually in response to a request. Permission may also be implied from circumstances, for example in the making of a claim under a pet insurance policy, when the insurance company becomes entitled to receive all information relevant to the claim and to seek clarification if required.
The Data Protection Acts 1984 and 1999 give anyone the right to be informed about any personal data relating to themselves on payment of an administration charge. At the request of a client we will provide copies of relevant clinical records, including any clinical records for the animal that have been acquired from another practice. Where any significant expense is involved in providing such copies, a fee will be made chargeable to the client.
Our routine office hours are Monday to Thursday 8.15-17.30 and Friday 8.15-17.00. Outside these hours, we provide an emergency service for patients already under our care and for veterinary surgeons wishing to refer urgent cases that have not yet been seen by us. Any phone calls coming to the practice out-of- hours are directed via a telephone answering service to a Veterinary Ophthalmologist, who will respond as quickly as possible to give telephone advice and arrange, if necessary, an emergency appointment. Consultations and treatments given outside of our normal operating hours will incur additional charges (for more information please see
As a specialist eye clinic, most of our patients are managed on an out-patient basis. However, we have full hospitalisation facilities and can, for patients that require intensive medication & supervision arrange overnight treatment. Ideally, this is done by pre-arrangement with the Eye Veterinary Clinic so that a suitable member of staff can be allocated to stay. For more detailed information please visit
We strive to offer the highest standards of patient care and customer service at all times. If you are in any way unhappy with the service provided by Eye Veterinary Clinic, please bring your concerns to the attention of the clinician in charge of your case so that your concerns may be addressed at the earliest opportunity. If serious concerns remain, please address any letters of complaint to the company director, Christine Heinrich. Your letter of complaint will be acknowledged and the matter investigated. Thereafter a written response will be provided. As a veterinary business, our veterinary surgeons and veterinary nurses must comply with the Royal College of Veterinary Surgeons (RCVS) Code of Professional Conduct. If you have concerns relating to the professional conduct of a staff member and have not been able to resolve it with us directly, you can contact the RCVS on their website
We are looking for an enthusiastic RVN to join our existing team of 6 RVN's and 4 Vets at our Ophthalmology Referral Centre.
Welcome to the Eye Veterinary Clinic
Eye Veterinary Clinic Ltd specialises in the treatment of all Veterinary Ophthalmic conditions and treats a wide range of animals. It is a dedicated ophthalmology referral practice. If you or your vet feels that your pet may benefit from referral to us then do discuss it with your vet who is welcome to ring us in advance to discuss the problem.
Our telephone number is 01568 616616 which is answered in person 24/7. During normal working hours your call will be answered by our staff here at EVC. Out of hours call will be answered in person by our out of hours provider. IN ALL CASES OF EMERGENCY PLEASE CONTACT US DIRECT BY TELEPHONE ON: 01568 616616
