There is one exception to this, if you completed the course with us, but through your organisation, you would need to ask them to request the replacement certificate, or authorise us to provide a replacement certificate for you.
We pride ourselves on outstanding customer service, we want you to feel loved, and we want you to come back year on year, but sometimes things do go wrong, which are out of our control and we are here for when that happens.
If you want to make a complaint about a service you have received, in the first instance you should get in touch with your account manager, who will be more than happy to help you.
There are times where we may be unable to do anything if what has happened is out of our control, but we will always do our best to ensure if there is something, we will do it. We will aim to resolve your complaint within 24-48 business hours.
"We've been using Primo Aid Paramedics during the last year as pitch side medics on our Rugby camps. Throughout this time they have proven their impressive professionalism, ability and knowledge in a wide range of scenarios. Thank you to the whole team, always great to have you at our courses!"
"Outstanding training with the utmost professionalism, I would highly recommend Primo Aid to anybody!"
"Primoaid were fantastic in providing first aid cover for our skatepark events in fairly short notice on a couple of occasions. The service provided at the events were great, the two first aiders were on hand at all times and were alert to all the activities happening at the statepark. The response to first aid incidents was very fast and efficient. Overall we were very happy with Primoaid and will certainly look to book them again for future events."
From Manual Handling to Food Safety, whatever you need, we can help. All of our courses are fully accredited.
Welcome to Primo Aid, where we offer high quality training using only professional & fully qualified trainers, which have real hands-on experience in their field. This ensures that you receive not only a qualification, but the real practical knowledge to go with it.