Mission Statement
Our Mission
iQela Business Mobile is a unique mobile operator, exclusively focused on the needs of business customers. We make powerful services available at an affordable price, helping businesses communicate more effectively and enhancing productivity.
The iQela Business Mobile Mission
iQela Business Mobile is a unique mobile operator that is exclusively focused on the needs of business customers. We make powerful services available at an affordable price. These services help businesses communicate more effectively and enhance their productivity.
We are an experienced team, with deep industry knowledge, that is committed to delivering excellence, both for our customers and for our staff. We believe in clarity and offer transparent pricing, with no hidden costs or surprises. We do not believe in long-term plans that reduce business choice or limit your flexibility.
Our success is entirely dependent on the way in which we deliver our services to you, so we will strive to provide the best possible care and to continuously improve our offer and performance.
Transform your business
How can we help?
We're happy to answer any questions you have or to provide further information about how we can help.
iQela Business Mobile participates in a variety of events across the B2B sector, If you’re interested in arranging a meeting with us or finding out more about how we can transform your communications, please get in touch.
Getting help from iQela
We want to make sure your service works exactly as you would expect, but we understand that there may occasionally be issues. Don’t worry, we’ll help you.
We're here to help
First, have you checked the user manuals? There are guides for individual users, as well as for company administrators.
They have lots of helpful information and show you how to configure your settings correctly.
We’ll be adding more to our guides, to keep them up to date and to try to give as much information to you as possible. In the event that you need more help, our team is ready to offer their support.
iQela Mobile Office is an innovative solution that combines all the functionality of a conventional PBX system with modern features such as status and a handy smartphone application, combining to form a fully featured business communications system ideally suited to the needs of any size business.
Yes, there really is no contract for the Mobile Office product!
It helps but is not necessary as we default to your mobile network. It’s a SIM-based service, so you can use GSM, EDGE, GPRS, 3G or, soon, 4G. Even if you’re on a voice only network, you will still have calls routed to you as normal as our call routing system is in the cloud.
A hunt group (or answer group) is a group of employees/colleagues to whom you can route calls. This is a great way to segment multiple teams in your company, for instance you may wish to create an answer group for each department of your company. Each answer group can have a set of options, covering situations in which all are busy, the office is closed and so on.
When you want to use the message, you will find it in the dropdown list associated with that feature. For example, in the settings options for an answer group, you will see the option to play messages to callers. There are default messages provided but any new ones you add will also be shown in the list.
Changing your opening hours is as easy as going to the advanced tab, selecting the main number you wish to edit, choosing opening hours, then clicking on each day, changing the times, if you wish to add in a companywide break for lunch, press the + symbol to add a new time period. You have full flexibility in which hours you wish to set, you could even leave it blank and leave it down to each employee to set his/her personal availability.
Absolutely! Once you're ready to port it over, get in touch and we'll help guide you through the process.
Our system takes into account your company’s opening hours, a person’s login/call status, which day it is and more, then automatically calculates to which person a call should be sent, once configured simply sit back and wait for the phone to ring!
You can configure a personal or companywide whitelist of numbers that can ignore busy statuses. So if you want to ensure that important client or significant other can always reach you, simply add them to your personal whitelist.
If you would like to enjoy the full functionality of iQela Business Mobile, then yes. But don’t worry, if some of your team are locked into old contracts they can still be a part of your answer groups and enjoy many of the iQela benefits.
We are committed to staying ahead of the curve, by keeping our ears to the ground we ensure that our solution is not only up to date with legislation, but changes are made ahead of time!
You can only delete data older than the companies specified storage period, this helps ensure that you’re compliant with any relevant legislation. To do so navigate to the tools tab and select delete old data.
Your data is stored using our secure cloud storage mechanism. Physically it is kept in 2 separate geographic locations, one of which is a disaster recovery centre! This provides the highest level of care and ensures that whatever happens, your data is safe.
No, all storage is provided as part of your plan, in the cloud!
The rest of the call forwarding options relate to answer groups/ hunt groups and will be configured by the company administrator(s)
Each organisation has at least one company administrator, contact them to get a new team member added.
iQela is a brand new mobile operator aimed at small businesses and start-ups, but can scale to meet the needs of any organisation. We provide unified communications from our cloud based architecture, creating a mobile first PBX system with a wealth of innovative features.
Yes! iQela Business Mobile will work with any phone, even older models, but to access the full functionality you will require both an iQela SIM card and the mobile app. The app provides easy access to features from a compatible handset (smartphone).
