We provide Contact Centre Technology
Our product innovation focuses on customer experience
Easy-to-use, enterprise-grade true Cloud Contact Centre for today’s fast-growing customer focused businesses
Whether you are big or small, our solutions help you deliver the experience your customers deserve
By tracking each contact from the network to the agent, Cirrus provides a complete insight into your contact centre. It answers these questions and much more: What type of contacts & interactions are you receiving? How are you managing these? What is the experience like for your customers?
We believe that you should decide how your contact centre operates and it should not be restricted by the software you use. Cirrus provides you with complete control to define how every communication is managed and routed and the flexibility to continually evolve this to changing demands.
Cirrus overlays onto your existing contact centre and enterprise telephony, and as such, we enable you to apply the same rules for customer management beyond the contact centre. We can overflow contact to and from your local branches or stores and provide a consistent customer experience regardless of where the customer interacts.
In such a dynamic environment you need scalability, and Cirrus provides this. Our platform automatically flexes up and down with your demands and effortlessly scales as your business evolves.
Incredible Business Value: The Proof Is In The Pudding
At Cirrus we understand that no two business are the same, which is why we have developed a solution that is aligned for businesses of all shapes and sizes
Whether your contact centre is large or small, Cirrus Contact Centre provides you with a complete, cloud-based solution that enables you to make a step change and deliver the experience your customers deserve.
We simply work with you to define your customer experience and provide you with your Cirrus Contact Centre.
Helping you define the experience your customers deserve
Build your own cloud call centre by easily extending or integrating it with your existing e-commerce and business platforms.
Productivity and customer service is significantly improved through tight desktop integration that includes as standard both Salesforce.com and Microsoft Dynamics.
The Cirrus Cloud is designed to provide peace of mind and won’t let you down. Focus on growing revenues and providing better customer experiences.
Cirrus provides an innovative compliance solution that ensures your agents and business is protected, while your customers continue to get great service.
Focus on your business goals without the worry and let Cirrus ensure you remain connected to your customers.
Spin up new agents fast and provide access via the browser or mobile app. Select new numbers in a few clicks, combined with an elastic capacity, to ensure customers always get answered.
Use any CRM or bespoke source of data to route more intelligently and accurately. Provide a single view of the cross-channel customer journey and empower agents with everything at their fingertips.
Cirrus provides an innovative compliance solution that ensures your agents and business are protected, while your customers continue to get great service.
The Cirrus solution puts you in control and gives you the right tools to define your routing strategy. Ensure the right agent is always selected to help a customer or to maximise the opportunity.
Cirrus Analytics helps to identify customer contact trends and enables better decision making. Discover what you could be doing better, faster, easier or more cost effectively.
The Cirrus Cloud reporting capabilities will help to improve Contact Centre and overall operational processes, reduce cost per call and provide the knowledge on how to provide an effortless customer experience.
Cirrus provides a more complete agent application that can be ‘connected’ to existing bespoke or off-the-shelf solutions such as Salesforce or Microsoft Dynamics easily.