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Our international delivery charges exclude customs or import duty and goods and services tax. All taxes, duties and customs fees are the responsibility of the recipient of the package. Due to these varying from country to country, we are unable to predict what your charges may be. Please check the destination countries duty and tax regulations before ordering, you can contact your local customs office if you need assistance.
Yes of course, when you are placing the order you can choose a different delivery address to your billing address. We are not able to change your delivery address once you have placed your order.
IMPORTANT: Damaged, worn, washed or altered items, or anything that Roco Clothing believes has been used will NOT be accepted and will be rightfully returned back to you. This includes any items returned outside of the 60 day returns period.
IMPORTANT: Damaged, worn, washed or altered items, or anything that Roco Clothing believes has been used will NOT be accepted and will be rightfully returned back to you. This includes any items returned outside of the 30 day returns period.
Unit 7 Maple Business Park
Remember to keep proof of postage until we have confirmed by email that your return has been processed.
for your exchange to be processed, as soon as we have done this you will receive a confirmation email.
When your return has been delivered to our warehouse it can take the returns team up to 5 working days to process your return, as soon as we have processed your return you will receive a confirmation email.
refunds usually show within 10 working days however it may take considerably longer, depending on your provider.
Help! I've not received my money back?
Once we have confirmed by email that we have processed your return, we do ask that you allow up to 14 days for the funds to show in your account, depending on how you paid.
Help! I’ve lost my returns form.