Diva Choice
* The form enclosed with your order must be completed in full and accompany the item(s) you wish to return. Failure to do so will prevent us from processing any refunds or exchanges. If a form has not been enclosed with your order, please contact us at [email protected]
* Please ensure that briefs are tried on over your own lingerie – we will not accept returns on lingerie that has been worn or is returned in a soiled condition. Please also ensure that the hygiene strip is not removed, we will not accept any returns on any product where this is the case
* Refunds will not be given on any bath products that are not their original condition, unopened and with the seal intact, Please state your reasons for the return. We will refund to you the full amount of the returned goods, less the original delivery charges. For exchanges, again, please return goods in their original packaging within 7 days of your receipt. Upon our receiving the item/s, we will dispatch alternative goods as arranged. In this instance re-delivery charges for the replacement goods will be applied. Unfortunately, we cannot offer free returns for either refunds or exchanges, so you will have to cover the costs of returning your items to us.
* We cannot accept returns on hosiery once packs have been opened. For reasons of hygiene we are unable to accept returns of earrings.
* Please note that we only offer size exchanges. Where available, replacement items will be dispatched within seven working days. If your chosen substitute size is not in stock, we will contact you to confirm a refund. For alternative items, please place contact us.
This page provides information about who we are and the legal terms and conditions that may apply to your use of the Diva Choice website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by Diva Choice Ltd. Diva Choice Ltd is a company registered in England and Wales (company registration number 8016804) whose registered office is at 28c Grantbridge Street, London, N1 8JN. “Diva Choice”, “Divachoice.co.uk”, “Petals and Suds”, “we”, “us” and “our” on this page to refer to Diva Choice Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please make contact via the contact page using any of the methods provided.
These website terms and conditions (“Website Terms”) apply to your use of the www.divachoice.co.uk (the “Website”). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes.
Other than for your own personal use or internal business purposes, you may not without our prior written consent:
To the extent permitted by applicable law, Diva Choice disclaims all representations and warranties express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Diva Choice.
Diva Choice shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Purchasing From the Diva Choice Website
Whenever you use this Website to order a product, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
Product Descriptions
Diva Choice has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value. If the product that we offer you is of a higher monetary value you will be required to pay the difference in cost for the item/s
Please note that completion of the online checkout process does not constitute Diva Choices’ acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details, we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
