ITC was started in 1998 by Stuart & Rupert Walmsley to provide computer sales, repairs, upgrades, and most importantly computer support to business and home users in Dorset, Somerset, Wiltshire and Hampshire. Having been online since the early 1990s, Stuart saw the value of the Internet, and was confident that investing in our own equipment would allow us to provide
Fast forward a decade and boy how things have changed! ITC continue to sell and support computer systems and peripherals, and have experience dealing with technologies that weren’t around back in 1998 such as WiFi, ADSL (Broadband), Blackberries, and 3G Wireless Broadband Dongles to name just a few. The Internet services side of the business has exploded, and we currently run over 25 Windows and Linux Internet servers providing web hosting services to thousands of companies across the world, and processing tens of thousands of emails every single day!
Despite these developments, we still work as a small team of highly knowledgeable staff, and are proud to be able to supply and support an impressive range of services to our clients, most of which we use ourselves every single day. As our company has developed over the years, our experience has taught and allowed us to be flexible in the solutions we provide.
and we’ll be delighted to discuss how we can help you.
Do you have any questions, or maybe you would like to talk to us about some of our services and how we can help you?
Please feel free to contact us, we have helped thousands of customers and would love to be able to offer the same assistance to you.
helping people at any level of technical ability
, joining a group of satisfied and loyal customers, many of whom regularly refer new business to us
Our number-one goal is for you to be completely satisfied with the services which we supply, throughout your entire relationship, in dealing with our company. If there is any reason why you are not 100% satisfied, within 30 days of your purchase, we will provide a 30-day, no-quibble, money-back guarantee*. We will ask why you are not entirely satisfied, so that we may learn from the experience and implement improvements; we would appreciate the opportunity to resolve any problems, if this is within our power.
Our hosted services’ uptime is extremely important to us. We strive continually for 100% uptime, since we understand the impact which any loss of service could have on your business. Our excellent track record exceeds 99.9%; in the unlikely event of our service being down, our uptime guarantee entitles you to a whole day’s free service – for every complete hour for which our service is unavailable.
We pride ourselves on providing direct access to helpful staff, based here in the UK. They are committed to resolving your problem as quickly and efficiently as possible – experts at discussing and explaining issues with people at any level of technical ability, allowing us to identify the source of any problem and implement a solution on your behalf.
For each of the products and services which we provide, we offer a clear pricing structure. You will find, when doing business with us, that there are no hidden costs or extra charges. For services which incur a variable usage-based charge, we will explain this to you in advance. If you are likely to incur additional usage costs, we will inform you beforehand, giving you the opportunity to discuss them with us and ensuring that there is no disruption to your service.
As the customer services manager Charli’s role within the company is predominantly to care for our customers; she loves working with people and is experienced in customer facing roles. She is also involved with administration, billing, marketing and sales. Charli is focused on ensuring that our customers have a solution that works for them. From an early age Charli enjoyed watching her Dad build and fix computers and has always been interested in keeping up with the newest technology.
Jon has been very interested in IT from a young age and has worked hard to broaden his knowledge within the field including developing his own technical blog to help teach others more about the world of IT. A self taught technician, he has worked with a range of hardware and software. He joined us in November as a Trainee Network/PC Support Technician after completing college. Jon is also interested in politics, history, industrial graphic design and tea. Currently Jon’s favorite tea is Waitrose Gold Loose Leaf.
